Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves balancing financial transactions, providing exceptional customer service, and maintaining guest relations. The ideal candidate will possess strong communication skills and a commitment to delivering outstanding hospitality.
Duties
- Perform nightly audits of all financial transactions to ensure accuracy and compliance with hotel policies.
- Provide excellent customer service by addressing guest inquiries, concerns, and requests in a timely manner.
- Manage front desk operations during the night shift, including check-ins and check-outs.
- Utilize phone systems effectively, demonstrating proper phone etiquette when communicating with guests.
- Maintain accurate records of guest accounts and ensure all charges are posted correctly.
- Assist with resolving any guest issues or complaints, ensuring a positive experience for all visitors.
- Collaborate with other departments to ensure seamless guest services throughout the hotel.
- Prepare daily reports summarizing financial activities and occupancy statistics.
Experience
- Previous experience in customer service or hospitality is preferred, particularly in a hotel or resort setting.
- Familiarity with front desk operations and hotel management software is a plus.
- Multilingual candidates are encouraged to apply, as this will enhance guest relations and communication.
- Strong interpersonal skills with an emphasis on guest services and building rapport with guests.
- Ability to work independently during night shifts while maintaining attention to detail.
Join our team as a Night Auditor and be part of an environment that values exceptional service and guest satisfaction!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
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