Position Overview:
Provide quality service and hospitality for our guests in a clean, organized and well-maintained property. Provide neat, clean, and stocked guest rooms and public areas in according to the property's standards to maximize guest satisfaction and room revenue.
Insurance offered for full time employees.
Essential Functions:
- Provide neat, clean, and stocked guest rooms and public areas in according to the property's standards.
- Respond, in a timely and efficient manner, to guest requests for items such as extra linen or amenities.
Workplace Attitude, Behavior:
Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Must have commitment to company values.
Be a good role model and actively seek opportunities to help maintain a positive, respectful and “harassment free” work environment. Report all harassing behavior immediately.
Display a proper professional attitude, demeanor, conduct, and cooperation effort toward guests, peers and management. Must be an excellent team player with all departments of the hotel.
Regular attendance in conformance with the schedule is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel operation. Please see your department or scheduling manager.
Work schedule prescribed by the Executive Housekeeper. Work overtime when requested and approved.
You, and your team, must accept a role as an ambassador of the property for our guests. You make a major impression upon our guests regarding their stay at our property. Model the right behavior by doing the right thing for our guests.
Professionally represent the hotel and property when interacting with guests from the community and industry organizations.
Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy. Must comply with department appearance guidelines.
Attendance at all scheduled training sessions and meetings is required.
Channel guest comments, or unsatisfactory reports, to the Housekeeping Supervisor on duty.
Communicate shift/daily operations information, business needs, repair and equipment needs to Management Team.
Notify your supervisor within 24 hours in the event you may have been injured on the job. Fill out all injury forms required.
Job Responsibilities:
Clean bathtub area, toilet, sink, mirrors, tile, chrome, walls, fixtures, counters, and floor surfaces using cloth rags, sponges, brushes, and cleaning chemicals provided by hotel.
Clean underneath beds.
Remove soiled bed and bath linens from guest rooms. Remake beds and replace clean bath linens as required.
Dust all surfaces including furniture, pictures, drawers, window ledges, vents, shelves, counters and baseboards.
Vacuum entire room and remove trash/debris from rooms.
Replenish amenities and promotional materials in rooms.
Sign and secure room keys.
Retrieve, stock, and push carts.
Assist with project cleaning in rooms as assigned.
Visually inspect room for cleanliness and appearance; correct deficiencies.
Respond, in a timely and efficient manner, to guest requests for items such as extra linen or amenities.
Turn in all items found in the guest room to hotel lost/found.
Maintain all work areas and equipment in clean and neat condition to ensure quality and maximum job efficiency. This includes carts, vacuums, and closets.
Keep immediate superior promptly and fully informed of all problems or unusual matters of significance. Bring these items, including maintenance and replacement needs, to his/her attention to allow prompt corrective action, when appropriate.
Responsible for maintaining cleanliness, neatness, and good repair of all hotel areas.
Acquire working knowledge of the department including in-house facilities, to respond to employee and guest requests and questions.
Attend to VIP rooms as instructed/requested.
Report all suspicious persons, actions, or hazardous conditions.
All other duties as assigned.
Qualification Standards:
The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.
Education: Eighth grade education or equivalent.
Experience: Housekeeping experience preferred.
Other established work record preferred.
Specific job knowledge, skills and abilities:
- Communicate effectively with other employees and guests.
- Follow instructions as directed.
- Ability to read, write and understand basic English.
- Ability to learn and apply hazardous chemical, bloodborne pathogen training.
Physical Requirements:
- Most work performed indoors. Temperature is moderately warm.
- Push or pull equipment weighing up to 50 lbs.
- Stand, walk, climb, bend, and climb stairs.
- Ability scrub surfaces, extending arms overhead and below waist to perform cleaning tasks, and to work in confined areas.
- Lift 35 lbs. occasionally.
Appearance Guidelines:
Hotel Department uniform is required. See Housekeeper dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.
Upon employment, all employees are required to fully comply with Regency Hotel Management rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. It may be changed and updated at any time.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
