Status: Full-time, year-round | Location: Park City, On-site
Job Summary: This position is tasked with overseeing the Housekeeping and Laundry Departments. They will directly manage the people who are on-the-ground in properties on a daily basis. In addition to coordinating the daily cleaning and inspections of properties, this position will have a focus on maintaining a high standard of cleanliness for all properties under management.
The ideal candidate for this position is someone who excels at logistics, is process driven, enjoys managing people, and who can work in what is often a very fast paced environment. Given the seasonality of the area, this position requires the ability to adapt as each season brings new challenges and opportunities to enhance the department.
Responsibilities:
- Management of department employees. This includes housekeeping assistant manager, housekeepers, inspectors, laundry supervisors, laundry staff and any other employees hired as members of the departments.
- Ordering of supplies. This includes, but is not limited to: cleaning supplies, laundry chemicals unit stock, linen/towels, and guest gifts.
- Ensuring that cleaning standards are met. This includes adopting/evolving a cleaning incentive program that rewards employees for performance.
- Doing an annual inventory (par count) of towels and sheets and working throughout the year to ensure that the commercial laundry department is keeping up with demands as well as maintaining quality of their laundering.
- Accurately assign and process all housekeeping related activities from the time of the work being done through to the time of payroll processing.
- Assisting all team members with the completion of their work as needed.
- Ensuring that employees of the department have any and all of the equipment needed to safely complete their job duties. This includes maintaining OSHA standards.
- Coordinating the yearly deep-clean process of all properties. This involves in-house cleaning as well as working with other departments to coordinate carpet cleaning and window cleaning which is completed by local companies through our efforts.
- Coordinating bi-annual inventories of all properties on our rental program to ensure par levels are maintained.
- Communicating as needed with the Owner Relations Team and Guest Experience Team regarding housekeeping related items and concerns.
- Communicating with the Finance Team to monitor and adhere to department budgets.
- Assist in meeting any guest needs that arise. This includes but is not limited to: delivering amenities and helping to clean rooms as needed.
- Proactively adjust processes to accommodate an ever changing environment both with the properties managed and the systems used.
- Assisting in any various duties as assigned.
Qualifications:
- Detail oriented.
- Proficient in Microsoft Office (Excel & Word).
- Strong computer skills with the ability to adapt to continued changes in programs and processes.
- Ability to speak English & Spanish fluently
- Must have reliable transportation and a valid driver’s license.
- High School diploma; college degree preferred.
- Ability to lift up to 75+lbs.
- Previous housekeeping management experience is preferred.
