Job Title : HR Program Manager
Location : San Antonio, TX (Hybrid Opportunity)
Duration : 11+ Months
Inviting applications for the role of Senior Manager, Hire-to-Retire!
The Senior Manager, Hire-to-Retire will oversee the end-to-end Hire-to-Retire (HTR) process for a leading Med Tech Customer organization. The role encompasses operational excellence, transformation leadership, change management, and proactive stakeholder communication. The ideal candidate would be a seasoned leader with a strong track record in managing HTR processes with domain expertise in US Payroll processing, process optimization, and customer relationship management. Senior Manager, Hire-to-Retire, would liaise with range of customer stakeholders including regional leads, GPOs and Global business leaders.
Responsibilities
Operational Leadership:
- Oversee the full spectrum of HTR processes, including recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding.
- Complete knowledge of US payroll processing
- Ensuring effective execution of year end activities for all process including payroll
- Effective implementation & reinforcement of operational & risk Control
- Ensure service delivery excellence, meeting or exceeding client KPIs and SLAs.
- Detailed RCA & path to green for impacted KPIs & SLAs
Transformation Agenda:
- Manage the transformation of HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery.
- Drive the adoption of digital solutions, automation, and AI to streamline workflows and improve client outcomes.
- Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.
Change Management:
- Design and execute change management strategies to ensure smooth transitions during transformations.
- Engage with teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.
- Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.
Stakeholder & Communication Management:
- Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives.
- Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.
- Regularly provide updates to leadership and clients on performance, challenges, and opportunities.
- Drive strong governance with our internal & external stakeholders
Team Leadership:
- Lead, mentor, and develop diverse, multi-regional teams to foster a high-performance culture.
- Promote inclusivity, collaboration, and professional growth within the team.
- Establish clear goals, accountability measures, and performance metrics for team members.
Qualifications we seek in you!
Minimum Qualifications
- Education: Bachelor’s degree in business administration, Human Resources, or a related field (MBA or equivalent preferred).
- 10+ years of experience in HR operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.
- Expertise in driving organizational transformation, change management, and stakeholder engagement.
- Familiarity with HR technologies (e.g., Workday, SAP SuccessFactors) and automation tools is highly desirable.
Preferred Qualifications/ Skills
- Strong leadership, strategic thinking, and decision-making capabilities.
- Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.
- Adept at managing cross-cultural teams and fostering an inclusive workplace.
- Analytical mindset with a focus on metrics-driven decision-making.
- Good excel & MS office knowledge
Job Type: Contract
Work Location: In person
