Job Summary:
The HR Shared Services Specialist II provides exceptional employee-experience-focused, responsive, and consistent HR services to all employees. HR Shared Services operates as the first point of contact for all HR questions. This position is responsible for handling HR inquiries, processing HR transactions, and maintaining accurate HR data. HR Shared Services provides guidance and insight on opportunities for process improvement and actively drives and participates in projects to improve existing HR processes.
Essential Functions:
- Manage onboarding process of new hires to ensure an effective onboarding experience by answering questions related to the new hire process, scheduling appointments, collecting, and processing new hire documentation (health screens, background checks, employment verification, etc.); serve as a SME on onboarding processes and documentation
- Provide consultation on human resources inquiries to include ID badges, applications, directions, general information on location of policies, procedures, and processes
- Provide central administrative support for the department by processing department documents and updating related employment information
- Review, process, create and ensure integrity of all workforces related employment actions; identify when employment action should be taken and ensure the accurate. timely entry of the appropriate action
- Ensure titles, dates, vetting, compensation, work authorizations, l-9s, E-verify, EDL, OIG, etc. meet all regulatory, procedural and policy requirements
- Perform varied, advanced administrative work utilizing the HRIS platform (e.g., changes related to supervisor, cost center, pay, location, voluntary terminations, creating/closing requisitions, etc.)
- Liaise with HR Business Partners and COE’s and participate on departmental projects
- Troubleshoot employee questions received through the HR Shared Service Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department
- Assist employees to appropriate online support materials, tools, and systems, and/or vendors
- Respond to questions received in the HR Help Hub in a timely manner, update documents based on repeat questions to allow employees to find answers in the Help Hub without submitting a case
- Respond to and troubleshoot co-worker/manager-related Workday transactions and issues
- Responsible for delivering consistent and effective customer service to all inquiries
- Assists in the ongoing development and improvement of HR workflows toward anticipating the needs of employees
- Support business process upgrades, enhancements, testing and data validation in systems
- Process visa requests including researching, gathering documentation, preparing documentation for review, and working closely with immigration attorney on the end-to-end process
- Process Prohibited Affiliation and Exclusion checks for every new hire, temp to hire, contractor to hire, CS Temp, temporary and contract workforce member
- Recommend and implement improvements for operational efficiencies for improved customer service, internal workflow, and candidate/employee experience
- Perform any other HR Shared Services identified instructions, as requested
Education and Experience:
- High school diploma or GED is required
- Associate or Bachelor’s degree in human resources, management, organization leadership, or related field, or equivalent years of relevant work experience is preferred
- Minimum of three (3) years of office experience, performing a variety of administrative functions, is required; human resources experience is preferred
- Previous experience with background processing systems is preferred
- Previous experience using Workday software is strongly preferred
Competencies, Knowledge and Skills:
- Intermediate proficiency level of computer skills is required
- Intermediate proficiency level with Microsoft Outlook, Word, and Excel is required
- Human Resource Information System (HRIS) proficiency is preferred
- Demonstrate a high level of confidentiality
- Ability to work independently and within a team environment
- Ability to prioritize work to meet deadlines
- Ability to multi-task and juggle competing priorities while still demonstrating attention to detail
- Critical listening & thinking skills
- Effective Communication (verbal and written)
- Strong customer service orientation
Licensure and Certification:
- Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR), is preferred
Working Conditions:
- General office environment; may be required to sit or stand for long periods of time
Compensation Range:
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Hourly
Organization Level Competencies
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
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