HSBCJP00059296 IWPB_Production Support

Production Support Specialist

📍 Kraków, Poland (Hybrid - 6 days/month in the office)

📄 Employment type: Permanent Contract (UoP) or B2B via Antal

💰 Rate: up to 150-160 PLN net/hour (B2B)

About the Role

Antal is supporting the recruitment process for an international organization seeking a Production Support Specialist to join a team responsible for maintaining critical business applications and services.

This position combines incident management, production support, technical troubleshooting, and collaboration with software engineering teams. You will play a key role in ensuring platform stability, resolving production issues, and continuously improving operational processes.

If you enjoy solving technical problems, investigating root causes, and working in a fast-paced enterprise environment, we'd like to hear from you.

Key Responsibilities

• Monitor production systems and respond to operational alerts.
• Troubleshoot application and infrastructure issues, performing root cause analysis and coordinating resolutions.
• Manage incidents, problems, and change activities using established ITSM processes.
• Work closely with Development, DevOps, and SRE teams to improve system reliability and operational efficiency.
• Support releases, maintenance activities, and production deployments.
• Contribute to automation and continuous improvement initiatives.
• Identify operational risks and implement preventative measures.
• Participate in on-call or out-of-hours support activities when required.

Required

• Experience in Production Support, Application Support, IT Operations, DevOps, SRE or a similar technical role.
• Strong analytical and troubleshooting skills.
• Ability to investigate incidents and identify root causes.
• Programming or scripting skills (e.g. Java, Python, PowerShell, Bash or similar).
• Understanding of production support processes, incident management and operational best practices.
• Ability to work effectively with development and infrastructure teams.
• Strong communication and collaboration skills.
• Risk-aware mindset and attention to service reliability.

Nice to Have

• Experience with ServiceNow, incident, problem and change management processes.
• SQL and database knowledge.
• Experience working with Linux environments.
• Exposure to AWS and/or Azure platforms.
• Familiarity with Java applications.
• Understanding of software engineering fundamentals, including data structures and algorithms.
• Knowledge of algorithm complexity and performance optimization concepts.
• Experience supporting enterprise-scale applications.

What We Offer

• Competitive compensation model (B2B or UoP).
• B2B rates up to 150-160 PLN net/hour.
• Hybrid work model with regular collaboration in the Kraków office.
• Opportunity to work on business-critical applications in a large international environment.
• Exposure to modern engineering practices, cloud technologies, and enterprise-scale systems.
• Professional growth within a collaborative and technically diverse team.

Interested? Apply today and let's discuss the opportunity in more detail.