About Us:
Diversified Administration, Inc. is a family-owned business in Hollywood, FL. We are data-driven, fast-paced, supportive and our goal is to deliver excellent customer service to our clients and educate them to remain IRS & DOL compliant.
Position Overview:
We're looking to expand our team that works directly with Flexible Spending Accounts (FSA), Health Reimbursement Accounts (HRA), and other reimbursement plans.
The main functions include collecting, interpreting, manipulating, and entering client benefit data, while working closely with clients to resolve their needs.
The ideal candidate will be able to perform data analysis, while exercising problem-solving, analytical, and interpersonal skills.
Ultimately, your goal is to ensure our clients are satisfied with our service and recommend us to other business owners.
Key Responsibilities:
- On the job training
- Perform data entry tasks with accuracy and efficiency.
- Maintain and manage customer information and files.
- Resolve client inquiries and ensure satisfaction.
- Communicate effectively with team and clients via phone and email.
Qualifications:
- Proficient in Microsoft Outlook, Word, and Excel.
- Strong written and verbal communication skills in English & Spanish.
- Excellent organizational skills and attention to detail.
- Ability to learn and adapt to new software tools.
- Previous experience in customer service or claims processing is preferred.
Work Environment:
- Location: Hybrid position with approx. 2-4 in-office days/month in Hollywood, FL.
- Schedule: Full-time, Monday to Friday, day shift. No weekends.
Benefits:
- Hourly range $16 - $17.00 per hour + bonus pay.
- 401(k) with matching.
- Health, dental, and life insurance.
- Generous Paid Time Off and Flexible Spending Accounts w/ $500 annually.
- Professional development opportunities.
- Bonus Pay
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Work from home
Shift:
- Day shift
People with a criminal record are encouraged to apply
Application Question(s):
- Are you able to complete the 60-90 day in-office training before working hybrid 80-90% of the time?
Experience:
- Microsoft Office: 3 years (Required)
Ability to Commute:
- Hollywood, FL 33024 (Required)
Work Location: Hybrid remote in Hollywood, FL 33024
