Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
As Implementation Services Specialist - Menu Build, you enjoy working with clients and helping them get the most out of their data and systems. You understand the fast pace of a modern restaurant and are passionate about delivering tech that can keep up. You are excited to aggressively build your technical skills and unafraid of the legwork it takes to get there.
What You’ll Be Doing
- Perform manual data entry and configuration to supplement tools and automated
systems. Be able to divide focus between delivering superior short term results and building for the future.
- Assist in configuring Heartland Restaurant new customer accounts.
- Provide technical support and training to customers to resolve product-related issues in the areas of product implementation and data manipulation. Create resources to improve efficiency of technical support, such as Springboard Retail Help Center content.
- Troubleshoot and report bugs as needed, especially for scripts and migration tools.
- Provide technical project management, training, on-site implementation, and go-live services as needed.
- Provide feedback to the product team. Strike the right balance between providing short-term technical troubleshooting and working with the product team to influence more scalable product-based solutions.
Requirements
- Experience using, supporting or implementing a Restaurant POS system. Extensive experience with data entry in another software platform may substitute.
- Experience in the food-service industry, particularly managing the FOH of a restaurant,
- Technical and analytical orientation, including ability to accurately enter data, configure systems according to specs, and flawlessly execute multi-step processes. Familiarity with basic computer networking and web tech.
- Project management skills applicable to both internal and external projects.
- Demonstrated enthusiasm for the subject matter. You should be excited by the idea of learning to manipulate datasets with code. You should enjoy overcoming technological obstacles.
- Strong service and people orientation. You will need to correspond with customers for all manner of setup, troubleshooting, analysis, project management, and customer service reasons.
- Knowledge of various platforms; Windows, macOS, iOS, Android
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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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