At OneMain, Impound Specialists ensure the timely and effective placement of impound repossession assignments. Our team members review all incoming impound notices, contact the holding facility for details, and follow up with customer or appropriate agency. Throughout the process, reviewing assignment details to ensure all state and federal requirements are met This position will serve as a point of contact in maintaining vendor relationships, including assignment follow up, fee authorizations, and invoice approvals.
In the Role
- Review received impound notices or through the Loss Alert system of record
- Outbound/Inbound call attempts to customers to obtain insurance information and customers intentions
- Recovery of seized or impounded vehicles, following State and Federal guidelines
- Maintain professional and effective communication with repossession agents, impound lots, and various internal departments
- Completes required applicable paperwork including sending all required Federal and State regulation letters
- Responsible to send state required notice of intent letters for the repossession and skip departments
- Assignment of other non-impound repossessions as needed
Requirements:
- 1+ year Collections experience preferred
- Knowledge of repossessions and auto loans preferred
- High School Diploma or GED required
- Ability to organize and prioritize responsibilities to prevent loan loss
- Strong problem solving skills
- 1+ year office experience or equivalent education and training.
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Excellent Customer Service
- Outstanding phone and negotiation skills
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online.
At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
