This is a professional position under the direction of an administrator for SFR program, in conjunction with the Health Services Supervisor. The Incident Manager is responsible for/or assisting in the reporting, follow up and facilitating reporting and oversight/collection of administrative review and follow up for all reportable incidents as outlined in Incident Management Policy. Additionally, the Incident Manager will complete reports, track incidents internal and reportable, as directed by administrator or appropriate designee.
- Follow standardized incident reporting requirements including electronic, verbal and/or fax within the required time frames and to the appropriate agencies as per Merakey AVS Incident Management and Critical Event Reporting Policy.
- Follow the Service Line Agreement with QCO to complete the EIM process, including notifying appropriate parties, requesting investigators and completing required sections within EIM.
- Insure timely notification of family or legal guardian regarding reported incidents.
- In the event a reportable incident affects the physical or emotional well being of an individual, insure prompt medical treatment or counseling/comfort measures are provided, when necessary.
- Communicate findings to Senior Director or designee regarding the status of incidents.
- Participate in meetings related to incident management and closing of incidents.
- Insure incidents are finalized by due date.
- Insure that all follow up action is completed as recommended and in a timely manner.
- Gather information related to Department of Health surveys as directed by Senior Director or designee.
- Communicate directly with Senior Director or designee to confirm Merakey/AVS standards of reporting are maintained and proper incident management procedures are followed at all times.
- Maintain a tracking form of all EIM reports and internal incident reports submitted within the program.
- Conduct investigations, where applicable, for internal, non-reportable incidents.
- Participate in related committees as requested.
- Promote the health, safety, rights and dignity of individuals receiving services.
- Is flexible in regard to their work schedule.
- Performs related work as required.
Earn $19.62/hour with the option for an additional $2/hour with the selection of our Enhanced Pay program!
Benefits
Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
Learn more about our full benefits package - https://www.merakey.org/careers/benefits
About Merakey
Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.
Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!
Qualifications- Minimum of a high school diploma
- Minimum of 2 years of related work experience in human services
