Inside Sales & Customer Service Manager (Watauga, TX)

Inside Sales & Customer Service Manager

Watauga, TX

Our client is seeking an Inside Sales & Customer Service Manager to lead a growing, customer-facing operation supporting a technical manufacturing business. This is an opportunity for a hands-on people leader to take ownership of a high-volume quoting and customer support function, strengthen processes, improve visibility, and help a developing team operate with greater consistency and confidence. With a Salesforce implementation underway and continued business growth ahead, this leader will have meaningful influence over how the team works, how customers are supported, and how the function scales.

This Role Offers:

• Competitive base salary plus performance-based bonus potential.
• High-impact leadership role with ownership over a critical customer-facing function.
• Opportunity to develop an existing team and help shape future team growth.
• Hands-on involvement in a Salesforce implementation, including the opportunity to help establish workflows and reporting standards.
• Support from experienced cross-functional partners while learning a technical product portfolio.

Focus:

• Lead and develop a small customer-facing team, setting daily priorities, coaching performance, and creating clear accountability for follow-through.
• Own the flow of incoming quote requests from initial review through handoff and follow-up, balancing customer deadlines with available capacity.
• Keep customers and independent sales representatives informed on quote timing, open questions, and project progress before issues require escalation.
• Partner with engineering and other internal groups to confirm each request contains the information needed for an accurate, complete response.
• Help shape Salesforce workflows, team standards, reporting practices, and CRM visibility as the organization expands its use of the platform.
• Build practical performance measures around responsiveness, quote activity, deadlines, accuracy, and overall execution, then use the data to improve the operation.
• Learn the product portfolio and become comfortable reviewing technical drawings and specifications so you can spot gaps, ask better questions, and guide the team.

Skill Set:

• Proven experience managing a small team of people in an inside sales, customer service, quoting, order management, or similar environment.
• Strong process and task management skills, with the ability to organize a high-volume queue, manage competing deadlines, and keep multiple projects moving.
• Customer-first communication skills and confidence working directly with customers, sales representatives, and internal partners.
• Hands-on CRM experience, with Salesforce strongly preferred and an interest in building workflows, standards, reporting, and team adoption.
• Aptitude for mastering technical solutions and interpreting engineering drawings, project documentation, and detailed specifications with confidence.
• Manufacturing or industrial experience is preferred, but strong leadership and operational discipline are more important than prior product expertise.
• Bachelor's degree is preferred, though relevant professional experience may substitute.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS