IN A NUTSHELL
Bellroy is a global brand (founded in Melbourne, Australia) with a bold growth plan. Since we sold our first leather wallet in 2011, we’ve diversified into bags, tech accessories and travel gear. We’re now a team of 100+ staff, selling to retailers across the world and directly to consumers in 150 countries. We put our heart, soul and countless design hours into helping the world carry better.
We became a Certified B Corp in 2015 which helped us shape a unique product offering in the Corporate Gift and co-branding space. Businesses of all sizes choose to gift Bellroy, and we want that experience to be seamless and memorable.
That’s where you come in. As our Inside Sales Lead, you’ll guide corporate customers from inquiry to delivery. Helping them choose the right products, manage decoration details, and keep everything running smoothly. You’ll work closely with internal teams, improve processes as you go, and make sure every branded order leaves a lasting impression.
YOU COULD BE THE ONE IF YOU HAVE…
- Have 3–5 years’ experience in a related role. Ideally, sales coordination, logistics, or a fast-paced customer service environment
- Know your way around co-branding decoration methods - embroidery, printing, embossing, and the like
- Communicate clearly and warmly, with a professional tone that builds trust with both internal teams and external partners
- Are detail-obsessed. From double-checking order numbers to ensuring branding specs and delivery timelines are spot on
- Enjoy using systems and especially love tweaking them to make processes smoother, faster, or just plain better. You know your way around a spreadsheet and have worked with CRMs in the past
- Can juggle competing priorities without letting a ball drop (and know how to set up a system so you don’t have to)
- Are a creative problem-solver. You’re quick to adapt and confident finding your way through unfamiliar territory
- Spot potential issues before they surface, and always have a plan B up your sleeve (plus the communication chops to keep everyone aligned)
- Thrive working independently in a remote setup. Managing your workload with confidence and asking for help when needed
IF YOU WERE HERE LAST WEEK YOU MIGHT HAVE…
- Responded to sales inquiries from businesses around the world, guiding some customers through to completed purchases
- Analyzed inventory availability and proposed alternative product options for customers when their preferred items were out of stock
- Coordinated co-branding and decoration details with third-party decoration partners to ensure custom orders met brand standards
- Created mock-ups of company logos on Bellroy products using Canva to help customers visualize their co-branded gifts
- Collaborated with Production and Logistics teams at HQ to confirm factory timelines for large, made-to-order purchases
- Identified a potential improvement in the sales process to better support corporate gifting customers, and mapped out a plan to implement the change
- Participated in weekly team meetings, providing clear updates on all active and upcoming orders
- Used Copper (Gmail CRM) to track inquiries and manage follow-ups, and suggested an enhancement to how we tag and prioritize leads, to help the team respond more efficiently and improve conversion
BENEFITS & PERKS
- Competitive PTO offerings. This includes 20 days of PTO, 10 additional paid days of sick/personal time, plus national holidays (in line with our Australian policies, but with US public holidays) and paid parental leave
- Extensive medical benefits package
- A yearly product allowance as well as a further 50% discount for friends and family
- An annual trip to Australia for the Bellroy conference, where you’ll benefit from learning and development sessions and meeting your colleagues in person
- Fully remote work and a contribution to your work-from-home setup
LOCATION, HOURS & SALARY
This is a full-time remote position based in the U.S. You’ll report to a U.S.-based manager and will need at least 3 hours of overlap with our Melbourne office to support collaboration across time zones. The salary range for this role is $55,000–$60,000 USD. Occasional travel (2–3 times per year) to product shows is also required.
