POSITION SUMMARY
The Inside Sales Representative supports the company's industrial sales operations by
managing inbound and outbound sales communications, qualifying leads, preparing quotes,
and maintaining strong relationships with existing customers. This role works closely with
Outside Sales, Sales Management, and Operations to ensure a smooth customer experience,
achieve sales goals, and contribute to regional profitability.
ABOUT THE COMPANY
3C Industrial is a leading provider of industrial compressed air solutions across Texas. We
specialize in delivering high-quality air compressors, air treatment products, and customized
services that enhance operational efficiency for our clients. Our commitment to excellence is
reflected in our distinguished customer service and reliable equipment offerings. With a
team of dedicated professionals, we strive to create an efficient, dependable, and innovative
future for our customers.
KEY RESPONSIBILITIES
- Handle inbound customer inquiries via phone, email, and online channels
- Proactively make outbound calls to existing and prospective customers to generate
- Prepare and follow up on quotes, proposals, and bids in coordination with Outside
- Support the sales team with lead qualification and appointment setting
- Track customer interactions in CRM and maintain accurate sales records
- Assist in upselling and cross-selling products and services to current customers
- Collaborate with operations to ensure order accuracy and timely delivery
- Maintain comprehensive product knowledge to effectively communicate value
QUALIFICATIONS
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- 2+ years of sales or customer service experience in an industrial or B2B environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to work effectively in a fast-paced team environment
- Technical aptitude for learning industrial equipment applications
COMPENSATION PACKAGE
- Base Salary: $55,000 - $70,000 annually, depending on experience
- Monthly Bonus: 1% of service revenue from assigned accounts or region if minimum
- $1,000 distributed across KPI achievement
Key Performance Indicators:
- Quote-to-Order Strive for Five 5 and PM Conversion Rate - 75% target (20% of bonus)
- Monthly Sales Revenue Achievement - $200,000 service target (20% of bonus)
- Gross Profit per Sale - 45% margin maintenance (20% of bonus)
- Customer Retention Rate - 95% target (20% of bonus)
- CRM Data Entry / Workflow Accuracy 100% when audited (20% of bonus)
Benefits: Health, dental, and vision insurance, life insurance, IRA retirement plan with
company contribution, paid vacation and holidays, ongoing sales and product training
PHYSICAL REQUIREMENTS
- Regularly required to stand, walk, and sit for extended periods, especially during
- Occasionally required to climb, balance, stoop, kneel, or crouch during site visits or
- Ability to lift and carry items up to 25 pounds, such as promotional materials, product
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational
and multicultural workforce, 3C Industrial recognizes that a diverse staff, reflective of our
Community is an integral and welcome part of a successful and ethical business. We hire
local talent at all levels regardless of race, color, religion, age, national origin, gender, gender
identity, sexual orientation or disability, and actively foster inclusion in all forms, both within
our company and across interactions with clients, candidates, and partners.
