Job details
Employment Type:
Full-Time
Location:
Orlando, Florida, United States of America
Job Category:
Field Operations
Job Number:
WD30246354
Job Description
Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.
What you will do:
- Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
- Make initial contact with each customer within 48 hours of job booking.
- Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
- Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
- Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
- Track and verify on-time delivery off all materials needed to complete installations.
- Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
- Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.
Other tasks as needed by the business:
- Act as backup for the Material Handler when needed. This will require the use of Personal Protective Equipment, including but not limited to the use of safety boots, gloves and eye protection as needed.
- Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
- Assist with other administrative tasks as directed by supervisor.
How you will do it:
- Communicate effectively with both internal and external customers through telephone, email, or internal systems.
- Collaborate with local Sales and Strategic Account teams to address any installation concerns.
- Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.
What we look for:
Required –
- High School Degree or equivalent
- At least 1 year of customer service experience.
- Strong organizational skills.
- Ability to communicate in a professional business manner.
Preferred -
- Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
- Excellent written and verbal communication skills.
- Ability to manage several tasks simultaneously.
- Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.
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