Department : IT Core Clinical Applications
Location : Dallas, TX
Shift : Monday - Friday
Job Type : Remote
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary :
This position supports the planning, design, development, and build of supported applications / systems; leads and/or coordinates system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call / after-hours support schedule as defined within the team.
Responsibilities :
Implementation : Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services.
Project Management : Prepare detailed project plans. Adheres to project schedules and timelines and completes projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects.
Maintenance, Support and Troubleshooting : Monitor, acknowledge and resolve heat tickets as assigned. Coordinate software and hardware repairs and version upgrades with customer departments and IT. Develop and maintain documentation for system procedures.
Administrative : Attend related meetings, meetings with vendors, leadership team meetings and other meetings as needed.
Production Support and Maintenance : On call support. Ensuring the integrity, integration and stability of production system. Formulating system scope and objectives to develop or modify complex system designs. Interface maintenance and support.
Project Assignments : Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issues tracking. Analyze user problems, determine and recommend optimum resolution based on system capabilities and user’s needs. Consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems. Consult with department on enhancements to ensure integration within the existing environment.
How You’ll Be Successful:
WORK EXPERIENCE
A minimum of 2-4 years of experience supporting (analysis, build, and testing) HIM Applications (Release of Information, Coding, Deficiency Tracking and Identity). - required
Experience with 3M (CRG, 360 Encompass, OnBase, Immtrac and iMed - preferred
EDUCATION
Four-year bachelor's degree or equivalent experience - required
Enterprise App Analysts supporting software must demonstrate competency in software used in their role. All training and testing applicable to the role must be successfully completed and passed within 90 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. - required
LICENSE & CERTIFICATION
Epic Release of Information, Coding, Deficiency Tracking and Identity certification or proficiency - preferred
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
- Employee portion of medical plan premiums are covered after 3 years.
- 4%-10% employee savings plan match based on tenure
- Paid Parental Leave (up to 12 weeks)
- Caregiver Leave
- Adoption and surrogacy reimbursement
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