Investigation Specialist

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking an Investigation Specialist to join our Incident Management Team supporting our programs in Montgomery County, PA, Delaware County, PA, Philadelphia, PA, and Chester County, PA.

Earn $24.62 - $26.67/hr DOE

Hybrid work schedule with 50% travel required (based on need).

Position Summary

The goal of the Incident Management Team is to research and investigate all Incidents as deemed necessary to reduce the potential negative impact on Merakey's consumers, infrastructure, and the community.

The Investigation Specialist will:

• Conduct thorough investigations related to consumer quality of care, including incidents of abuse, neglect, exploitation, consumer/family complaints, and peer review/death investigations across I/DD, ABH, and CFS programs.

• Ensure timely and accurate documentation of investigations using QCOMS and EIM systems, in alignment with internal KPIs and external compliance standards (ODP and OMHSAS).

• Collaborate with Operations, HR, and other departments by coordinating and communicating investigation outcomes via scheduled Findings Calls.

• Maintain consistent, professional communication with Incident Supervisors regarding case progress and investigative activities.

• Apply knowledge of federal/state regulations, payer standards, and internal policies during investigations to ensure regulatory compliance and policy adherence.

• Support cross-functional Quality and Compliance initiatives and uphold Merakey’s Integrity Program, including the Code of Conduct and corporate policies.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

• Min 2 years of human service or related experience. IDD Experience strongly preferred but not required.
• Certified Investigation Certification preferred but required. *Expectation to obtain CI Certification within 90 days upon hire.

The Ideal Candidate will possess:

• Excellent written and verbal communication skills:
  • Demonstrates appropriate and professional interpersonal and group communication skills related to the investigatory process; to include facilitation of interviews, in-person program review findings and additional meetings as scheduled.  
  • Demonstrates competency with written investigatory findings/report structure, as well as maintaining case records within the QCO case management system (QCOMS).  
• Time Management skills
  • exhibits the ability to assess and manage priorities as needed/required to meet case assignments, as well as requested supports of divisions and other corporate departments.
• Ability to maintain objectivity throughout the investigatory process; as evidenced through verbal and written communication aspects of job responsibilities.
  • This includes face to face/phone/video conference interviews, investigatory summaries, verbal findings review, and measurable improvement plan activities.