Responsibilities/Job Description:
Required Qualifications
Qualifications: $22.51-$31.78 Hourly
The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
Responsibilities
Responsibilities
- Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
- Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.
- Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.
- Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.
- Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.
- Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.
- Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.
- Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.
- Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.
- Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe
- Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.
- Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.
- On Call: Participate in on-call rotation outside of normal business hours if required.
- Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.
Required Qualifications
- Information Technology Program Certificate and/or equivalent work experience
- Reliable personal transportation to perform work at multiple sites during a scheduled shift
- Ability to work on call
- Strong customer service
- Strong oral and written communication skills
- Strong prioritization and problem-solving
- Team oriented with strong interpersonal skills
- Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
- Basic knowledge of networking
- 1 year directl applicable IT support (Service Desk or Hardware Support) experience
- Drivers License
Preferred Qualifications
- Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field
- 1 year 1 year of working in an enterprise (10,000+ users) and/or healthcare environment
- Knowledge of supporting iOS and Android
- Knowledge of IP phones
- Familiar with IT ticketing system such as Service Now
- A+, Network+
Qualifications: $22.51-$31.78 Hourly
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