Job Summary
We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of IT infrastructure, as well as the ability to troubleshoot issues effectively. The IT Support specialist will assist users with various technologies, ensuring seamless operation and optimal performance of IT resources.
Duties
- Provide technical support for Windows and Mac OS operating systems, ensuring user issues are resolved efficiently.
- Troubleshoot and resolve issues related to mobile devices and computer networking.
- Manage IT infrastructure components including DNS and firewalls to maintain secure and reliable operations.
- Utilize Jira for tracking support requests and managing workflow efficiently.
- Assist in the setup, configuration, and maintenance of office technology equipment.
- Document technical procedures and user guides to enhance knowledge sharing within the team.
- Collaborate with other IT staff to identify areas for improvement in processes and systems.
- Conduct training sessions for staff on new technologies or updates.
Qualifications
- Proven experience in IT support or a related field is preferred.
- Strong knowledge of computer networking concepts and troubleshooting techniques.
- Familiarity with Jira for project management and issue tracking is a plus.
- Proficient in supporting various operating systems including Windows, Mac OS, and mobile platforms.
- Understanding of IT infrastructure components such as DNS management and firewall configurations.
- Excellent problem-solving skills with a customer-oriented approach.
- Strong communication skills to effectively assist users at all levels of technical expertise.
- Ability to work independently as well as part of a collaborative team environment.
If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity in our dynamic team.
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
