Role : IT Helpdesk Analyst
Location : Crystal City, Arlington, VA ( Onsite)
Intuit
Jmac
MacOS and Windows
JD :
- Deliver a positive IT support and customer service experience for colleagues who are in need of help with computer hardware, software, peripherals, and accounts.
- Daily responsibilities include monitoring and promptly responding to requests received through the internal IT Helpdesk ticketing system.
- Effectively resolve IT support issues, triaging issues, and appropriately identifying requests that should be escalated to higher tiers of support.
- Specific responsibilities and tasks required in this role are:
- Follow-up and update customer status and information via a Helpdesk ticketing system.
- Log all Helpdesk interactions and their resolutions.
- Reset user passwords and accounts
- Escalate to Tier 2 when appropriate to resolve more complex customer issues.
- Adhere to certain Key Performance Indicators to measure overall success individually and as a part of a team. Things That Should Be In Your Background:
- At least 1 year of experience working directly with customers in a service environment.
- Hands on experience with the following IT Systems:
- Google Workspace (formerly Google Apps, G Suite)
- MacOS and Windows operating systems
- Installing, configuring, and troubleshooting software and peripherals on MacOS and Windows
- Passion for technology with demonstrated experience.
Job Type: Contract
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Arlington, VA 20598 (Required)
Ability to Relocate:
- Arlington, VA 20598: Relocate before starting work (Required)
Work Location: In person
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