Fincantieri Marine Group currently has an opportunity for an IT Internship at the Marinette, Wisconsin location.
Fincantieri Marine Group (FMG) is the United States subsidiary of Italian shipbuilding giant Fincantieri, one of the world's largest shipbuilders, employing more than 19,000 shipbuilding professionals in 20 shipyards on four continents. Fincantieri has a rich history dating back more than 230 years and a track-record of delivering more than 7,000 ships. Fincantieri Marine Group is comprised of three Great Lakes Shipyards: Fincantieri Marinette Marine, builder of Freedom Class Littoral Combat Ships for the United States Navy; Fincantieri Bay Shipbuilding, specialists in construction, repair and conversion of United States Coast Guard (USCG) and commercial vessels; and Fincantieri ACE Marine, a state-of-the-art, climate controlled aluminum construction facility purposefully designed for assembly line manufacturing of aluminum vessels, using innovative modular construction techniques and component manufacturing.
POSITION SUMMARY
The function of the IT Intern is to provide technical support and assistance across the IT Infrastructure Team, developing the skills and capabilities they will need to perform as a full-time employee within the information technology field. This will be accomplished by working on various Projects and assignments as directed by the IT Infrastructure Manager in support of on-going IT operations. Exposure to multiple areas within IT Infrastructure (Network, Servers, Help Desk) will be part of the Internship experience. The IT Internship should enable the Intern to fulfill his / her internship for his / her school and / or resume.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review and troubleshoot reported issues, ensuring problems are properly defined, documented, and either resolved or escalated further for management review.
- Troubleshoot computer system problems and provide solutions using specific product knowledge, system utilities, and other available resources.
- Follow established policies, procedures, operating instructions and processes to provide quality customer support to clients via email, telephone and in-person contact in conjunction with the established Support Services Desk Management Application.
- Log and properly document all issue, follow-up, and resolution information for each assigned ticket within the prescribed Support Services Desk ticket tracking system.
- Proactively seek out solutions to less common problems, develop workarounds for customer problems, and troubleshoot complex issues.
- Utilize resources such as FAQ's, knowledge base, white papers, websites, resolved ticket information and help tools to locate solutions to documented problems.
- Maintain working knowledge of all Support Services Desk related policies, procedures, application installations, system configurations, current hardware, and network configuration practices through on-going training and self-initiated research and study.
- Demonstrate a consistent sense of urgency on high priority open issues to ensure timely resolution.
- Ensure timely follow up to all assigned Support Services Desk tickets.
- Provide training to other team members as required.
- Participate on special projects as required.
- Provide after-hours on-call support as scheduled.
QUALIFICATIONS
The Intern must be either recently graduated or enrolled in a university or college with a goal of achieving a degree in IT Operations, Network Services, Telecom Administration, or other IT discipline within two years. Previous experience in an information technology environment is preferred but not required. Excellent oral and written communication skills, customer service experience, listening skills, being well organized and having a Team attitude are essential in this role.
EDUCATION AND EXPERIENCE:
- Recently graduated or enrolled in a university or college with a goal of achieving a IT degree.
SKILLS:
- Configuring, troubleshooting and repairing networked PC's, providing desktop support in a fast-paced networked environment
- Commitment to working in a team environment and collaborative manner
- Use of good problem-solving skills and follow-through techniques
- Strong customer services skills, with an ability to communicate (oral/written) effectively and coordinate action with all levels of the organization
- Highly organized with strong attention to detail and a focus on process improvement
- Understanding of Windows XP/7, MS Office 2007/2010, PC hardware/troubleshooting techniques, peripheral device knowledge including Printers, cell phones / smart phones
COMPETENCIES:
- Ownership and Accountability
- Team Work and Collaboration
- Business Discipline
- Sense of Urgency
- Embrace Culture Change and Improvement
Fincantieri Marine Group offers competitive pay with benefits in a growth-oriented environment. Qualified and interested applicants are encouraged to apply. Apply online at https://recruiting.adp.com/srccar/public/RTI.home?c=2155013&d=FMG-External
Fincantieri Marine Group is an Equal Opportunity Employer/Affirmative Action Employer and promotes a Drug Free Work Environment. Minorities, Women, Veterans and Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Qualifications
QUALIFICATIONS
The Intern must be either recently graduated or enrolled in a university or college with a goal of achieving a degree in IT Operations, Network Services, Telecom Administration, or other IT discipline within two years. Previous experience in an information technology environment is preferred but not required. Excellent oral and written communication skills, customer service experience, listening skills, being well organized and having a Team attitude are essential in this role.
EDUCATION AND EXPERIENCE:
- Recently graduated or enrolled in a university or college with a goal of achieving a IT degree.
SKILLS:
- Configuring, troubleshooting and repairing networked PC's, providing desktop support in a fast-paced networked environment
- Commitment to working in a team environment and collaborative manner
- Use of good problem-solving skills and follow-through techniques
- Strong customer services skills, with an ability to communicate (oral/written) effectively and coordinate action with all levels of the organization
- Highly organized with strong attention to detail and a focus on process improvement
- Understanding of Windows XP/7, MS Office 2007/2010, PC hardware/troubleshooting techniques, peripheral device knowledge including Printers, cell phones / smart phones
