About Us
The mission of the IFS Institute (“IFSI”) is to bring more Self leadership to the world. IFS (Internal Family Systems) is a transformative, evidence-based psychotherapy, based on the view that the mind is naturally multiple and that we all have a core Self that can’t be damaged and that knows how to heal.
The IFS Institute provides training for professionals and organizations globally, an annual conference, a practitioner directory for those looking for IFS trained providers, and a growing number of online courses, books, and other resources.
Our goal is to create learning environments and a community that teach and support the internal welcoming of parts that have been exiled, shamed, or marginalized within our systems so that they may be seen, heard, valued, and ultimately healed. Building and supporting a diverse workforce is foundational to this goal and we are a committed equal opportunity employer. To learn more about our growing organization, view a few of our introductory IFS videos.
Position Summary
This role reports to the IT Manager and is responsible for the daily administration and support of Microsoft 365 services, internal IT support, and organizational data/reporting needs. The IT Specialist will work closely with users across the organization to ensure the smooth operation of cloud services, help desk support, endpoint security, and reporting dashboards.
The ideal candidate will have a strong background in Microsoft 365 administration combined with hands-on experience with data structure, SQL, and business intelligence tools like Power BI.
Key Responsibilities
- Microsoft 365 Administration- Manage and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune).
- Maintain user accounts, groups, and licensing via Microsoft Entra ID (Azure AD).
- Implement security best practices (MFA, conditional access, compliance policies).
- Assist as Tier 1 & 2 help desk support, resolving IT issues promptly.
- Streamline, configure, and troubleshoot laptops, peripherals, and user accounts
- Analyze and maintain Power BI dashboards and reports for internal teams.
- Write SQL queries to extract, transform, and analyze data from cloud-based systems.
- Issue guidance and train users on Microsoft 365 tools and basic data/reporting functionality.
- Identify opportunities for automation or process enhancements using tools like Power Automate or PowerShell.
- Other duties as assigned
Skills and Attributes
- Strong Microsoft 365 admin skills (Exchange, Teams, SharePoint, OneDrive).
- Proficient with Power BI, SQL, and understanding of relational database structures.
- Experience managing Microsoft Entra ID (Azure AD) and Intune.
- Knowledge of Power Automate and PowerShell scripting is a plus.
- Familiarity with cybersecurity best practices and IT compliance.
- Excellent problem-solving skills and a customer-service mindset.
- A strong attention to detail and high level of accuracy
- Ability to communicate technical concepts to non-technical users clearly.
- Experience working independently and collaboratively across a matrixed organization
Role Requirements
- 3–5 years of experience in IT support and Microsoft 365 administration.
- Highly organized, strong communicator, and DEI advocate.
- Strong desire to do meaningful work that creates positive change in the world
- Demonstrated experience in reporting and data visualization (Power BI, SQL).
- Bachelor's degree in IT, Computer Science, Data Analytics, or a related field (or equivalent experience).
- Certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, Power BI Data Analyst Associate) are a plus.
- Experience with ITSM tools and service desk best practice
IFS Institute is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email and confirming your request for an accommodation and include the job number, title and location to [email protected].
This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by our U.S. IFS Institute HR Department who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: IFS Institute is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any IFSI employee by a third-party agency and/or search firm without a valid written & signed search agreement, will become the sole property of IFS Institute. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
