IT Support & Operations Specialist (London)

Salary: £25,000 - 29,000 per year

Requirements

• Proven experience in IT support or help desk roles, with a focus on desktop support and network administration
• Strong knowledge of Windows (including Windows Server), macOS, and Linux operating systems
• Hands-on experience with networking concepts, including DNS, TCP/IP, LAN/WAN configurations, VPNs, and firewalls such as Meraki
• Proficiency with Microsoft Office Suite and enterprise management tools such as SCCM and Active Directory
• Familiarity with IT infrastructure, hardware troubleshooting, and network security protocols
• Experience using ticketing systems such as ServiceNow or Jira for incident management
• Strong analytical skills to diagnose complex technical issues
• Strong communication skills to support end users with varying levels of technical knowledge
• Ability to work independently and collaboratively while managing multiple priorities
• Bachelors degree in IT or a related field
• English language proficiency
• UK work authorisation

Responsibilities

• Provide technical support for hardware, software, and network issues across our organization
• Troubleshoot operating system issues involving Windows, macOS, and Linux, including desktop support and software installation
• Manage desktops, laptops, mobile devices, peripherals, and other computer hardware assets
• Configure and maintain IT infrastructure, including VPNs, firewalls, DNS, TCP/IP networks, LANs, and WANs
• Administer Active Directory, Group Policy Objects (GPO), Microsoft Windows Server environments, and SCCM
• Support network administration using tools such as Meraki and WG TCP/IP protocols
• Use ticketing systems such as ServiceNow, ITIL, and Remedy to track and resolve incidents
• Assist with setting up and managing remote access solutions, including VPNs and remote desktop tools
• Monitor system performance and security measures to help prevent unauthorized access and data breaches
• Collaborate with cross-functional teams on IT projects and upgrades while minimizing disruption to daily operations
• Document procedures, configurations, and troubleshooting steps to strengthen our team knowledge base

Technologies:

• Active Directory
• Hardware
• Incident Management
• Support
• ITIL
• JIRA
• LAN
• Linux
• macOS
• Mobile
• Network
• Security
• ServiceNow
• TCP/IP
• Windows

More:

We are seeking an IT Support & Operations Specialist to join our dynamic team and help maintain and enhance our IT infrastructure. This role supports seamless operations across systems in a fast-paced environment, where your expertise can contribute to organizational efficiency and user satisfaction. We value innovation and continuous improvement. The position is available full-time or part-time, pays £25,000–£29,000 per year, and is hybrid remote in London EC2M. Due to the volume of applications we receive, we can contact only candidates whose experience and skills closely match our requirements and cannot provide individual feedback.

last updated 40 week of 2026