SUMMARY
**This is an in-person role, located **
NICOR is looking for an energetic and motivated IT Support Specialist to maintain and support our technology infrastructure. In this mid-level role, you'll set up and support user systems, administer VPN and phone access, manage IT assets, and ensure data security while providing responsive, user-focused support via ticketing, remote, and in-person service.
Your day might start troubleshooting a VPN issue and end up helping implement a new backup solution, no two days are the same. This position offers opportunities for growth into systems administration or IT project leadership.
NICOR is built around more than just high-quality lighting products-we value relationships, accountability, and integrity. Our culture supports professional growth and collaboration.
Key Responsibilities:
- Ensure systems and infrastructure run with minimal downtime
- Provide user support via ticketing system, in-person, or remotely
- Set up new users: Office 365, Domain, SHIMS, email
- Administer phone systems: user setup, voicemail, vendor liaison
- Manage VPN setup and access for remote employees
- Revoke system access for offboarded users
- Assist with monthly and annual ERP processes
- Maintain inventory of all IT assets
- Apply security protocols and data recovery processes
- Coordinate with vendors for equipment and maintenance
- Stay current with IT trends and practices
- Perform additional tasks as assigned
Minimum Qualifications:
- Associate degree in IT or related field
- 3+ years of experience in IT support
- Strong understanding of network and client/server systems
Preferred SkillsExperience:
- Redhat Linux 8+, Windows 10/11, Windows Server 2016+
- Familiarity with Dell, HP, Lenovo hardware
- Experience with Cisco Meraki, Netgear, Ruckus
- Networking, installations, and system admin tasks
- Certifications such as CompTIA (A+, Network+, Security+, Linux+) or Google IT Support/Cybersecurity are a plus
Soft Skills:
- Excellent troubleshooting and communication
- Highly organized, self-motivated, and team-oriented
- Able to meet deadlines and adapt under pressure
Work ConditionsTools
Environment: Office and warehouse. Must be able to lift up to 25 lbs. regularly, 50 lbs. occasionally. Work in confined areas (under desks, etc.). Occasional after-hours work and travel may be required.
ABOUT US
NICOR Lighting, headquartered in Albuquerque, New Mexico, has been delivering innovative lighting solutions for over 40 years. We specialize in high-quality, reliable products for residential, commercial, industrial, and enterprise-level applications. Our core values-Accountability, Integrity, and Respect-drive our commitment to excellence and customer satisfaction.
Full-time, salary, exempt position; with full benefits, including medical, dental, vision, and 401(k).
NICOR is committed to a diverse and inclusive workplace. NICOR is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
