The IT Support Specialist will confer with management, IT professionals, auditors, and other personnel to identify and plan for security for data, software applications, hardware, telecommunications, and computer installations. This role is also responsible for development and maintenance of IT Strategic Plan in concert with YOC external contractor.
- Essential Functions ? Specific Job Responsibilities:
- Administrative
- Orders and maintains computer supplies, and arranges for equipment maintenance.
- Responsible for setting up all new user accounts, including email, phone extensions and voicemail, FileMaker, and other required systems.
- Monitors and responds to incoming help desk requests from staff.
- Communications
- Maintains computers, laptops, printers, software, administrator, projectors, and phone system
- Maximizes office productivity through proficient use of appropriate software applications
- Maintains contact with customers and outside vendors
- Collaborates and communicates regularly with the YOC System Network Administrator regarding server needs, backend issues and help desk tickets.
- Computer Security
- Plans, coordinates, and implements security measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure by performing the following duties:
- Develops, communicates, and implements data and computer security policies and procedures.
- Analyzes, selects, recommends, and coordinates installation of security software, locks, alarm systems, and other security measures.
- Works with external service providers and vendors to identify, select, and implement backup and archiving software, hardware, and processes.
- Develops and implements tests of computer systems to monitor effectiveness of security
- Assigns and maintains user login and passwords.
- Reviews computer logs and messages to identify and report on possible violations of security.
- Coordinates, documents, and reports on internal investigations of possible security violations
- Works with law enforcement and legal representatives in investigations of possible security violations
- Develops, coordinates, and implements disaster or emergency recovery procedures for information systems and computer environment.
- Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
- Recommends and develops plans for systems development and operations, hardware and software purchases, budget, and staffing.
- Manages the development, implementation, installation, and operation of information and functional systems for the organization.
- Develops, implements, and monitors management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
- Negotiates and contracts with consultants, technical personnel, and vendors for services and products
- Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware
- Manages computer operation scheduling, backup, storage, and retrieval functions
- Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems
- Develops, maintains, and tests disaster recovery plans.
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