IT Support Technician

Salary: £40,000 - 73,000 per year

Requirements

• Good basic knowledge of Windows 11, Windows 10 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Ability to troubleshoot common hardware, software and network issues.
• Good communication skills and confidence helping users.
• Willingness to learn new systems and develop IT skills.
• Awareness of UK export control, health and safety, and environmental management requirements is desirable.
• Experience in the defence industry and with the UK MOD is desirable.
• Applicants consent to workforce screening, which may include Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and a security interview for preferred candidates.

Responsibilities

• Provide first-line and basic second-line IT support, including handling password resets, account issues and basic access requests.
• Troubleshoot PCs, laptops, software, printers, peripherals and other IT equipment, and assist with basic network issues.
• Install and troubleshoot software, set up devices, and help users with Microsoft 365 and general IT issues.
• Escalate complex problems and complete other IT tasks requested by the Senior IT Engineer.
• Keep support tickets updated and follow issues through to resolution.
• Maintain IT records and documentation as needed.
• Follow IT procedures, security requirements and company policies.
• Assist users clearly and professionally.
• Support the IT team with day-to-day tasks, equipment setup and projects as required.

Technologies:

• AI
• Hardware
• Support
• Microsoft 365
• Network
• Robotics
• Security
• Windows
• Office 365

More:

We are Saab UK, part of Scandinavias largest defence company, combining Swedish and British innovation. We provide solutions and services in defence, aviation, space and civil security to help keep people and society safe. Our UK presence has grown rapidly, and we employ more than 600 people across eight sites, with specialisations including software engineering, underwater robotics, radars, AI and armed forces training. We offer 30 days of annual leave, a workplace pension with an 8% company contribution, private medical insurance, group income protection, death-in-service insurance, up to 5% share matching, enhanced maternity, adoption and paternity leave, and additional benefits.

last updated 41 week of 2026