A shift leader is considered a very strong leadership position and plays a supportive role daily to ensure the team will have a successful shift. Additionally, senior leaders are selected to manage administrative or leadership role based on his/her/their passion and strengths. Because of the high demands and fast past environment candidates should not apply unless they possess 1-3 years of experience as a senior leader, key holder, or manager in the food industry.
A senior leader must demonstrate strong leadership skills, and the ability to implement a vision. This individual is expected to be professional, mature, patient, growth minded, self-developing, and share in achieving the store's vision and goals. Must be confident enough to willingly coach or correct employees as well as regularly deal with challenging/difficult guest. Should never be threatened by the success of others nor difficult challenges. Additionally, must be a humble, servant leader, willing to share successes and receive feedback. Demonstrates the competence and character that is needed to serve as an extension of the Operator in dealing with customers and employees. Most importantly the must have integrity( a deep desire to do what is right versus 'being right') to build a strong, healthy organization.
Primary Duties and Responsibilities
- primary role of a senior leader is to develop people
- creates and maintains harmony and restores harmony if it is ever disrupted
- accepts full responsibility and accountability for the business.
- leads by example. Exhibits CORE 4, Winning hearts, and 2nd Mile service ensuring that every team member is exhibiting these behaviors as well.
- Capable of following the opening and/ or closing procedures of the restaurant
- versed in back office procedures and computer applications
- manages one or two key areas of operational importance
- Must show steady progress on their individual development plan
- effectively shares information with others - including oral, written, and non-verbal
- demonstrates teamwork-ability to work successfully in a group, a team player. Puts the goals of the team ahead of their personal goals
- demonstrates empathy- understands the emotions of others
- demonstrates integrity- acts in a truthful and honest manner
- demonstrates optimism- anticipates the best possible outcome, and provides positive feedback when someone is faced with adversity
- demonstrates enthusiasm and motivation devoted to, and supportive of, an idea, corporate goal or work assignment
- has ability to think critically, and solve problems at work in a reasonable time frame.
- Demonstrates follow through- when assigned tasks doesn't require prompting to completion.
- certification in safety (provided upon employment)
- ServSafe food safety certified(provided upon employment)
- Must be certified in all pathway modules (training modules provided upon employment)
- professionalism-dresses appropriately for work, arrives on time, speaks in a respectful manner to coworkers and customers
- reports to work in teamStyle apparel (Chick-fil-A apparel) or approved business dress shirts.
- Attends one leadership conference and makes one Excellence visit per year.
Any sense of entitlement or tendency to make excuses on part of a senior leader would eliminate their eligibility to serve in leadership or management.
REQUIREMENTS
- 1-3 years experience as a leader/keyholder/manager in the restaurant industry
- Certification in safety within first 6 months of employment
- ServSafe food safety certified within first year of employment
- solid computer/technology literacy
- proficient written and oral communication skills
Our goal is to be more than just a "fast food restaurant" and instead be considered one of the most caring companies in the world. We want to provide great food while pursuing excellence in food safety and quality by ensuring a clean & safe environment, including team member hygiene and restaurant cleanliness. Along with providing fast and accurate service we aim to maintain genuine hospitality through emphasizing both hospitality and guest recovery at all times.
