The Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change.
Key Responsibilities:
Customer Service:
- Ensure a positive and welcoming atmosphere for customers.
- Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues.
Sales and Upselling:
- Supervise and support budtenders in delivering effective sales strategies.
- Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience. '
Team Management:
- Assist in recruiting, training, and supervising a team of budtenders.
- Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed.
- Conduct regular performance reviews and provide constructive feedback.
Product Knowledge:
- Stay informed about cannabis strains, products, and industry trends.
- Train and educate staff on new products, usage methods, and customer preferences.
Inventory Oversight:
- Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking.
- Assist in implementing inventory control procedures to prevent discrepancies and product shortages.
Compliance:
- Ensure adherence to local and state regulations governing the sale of cannabis.
- Oversee age verification procedures and maintain compliance with all legal requirements.
Operational Efficiency:
- Streamline operational processes to enhance efficiency and customer satisfaction.
- Address and resolve any operational issues promptly.
Store Presentation:
- Maintain a clean, organized, and visually appealing store environment.
- Oversee merchandising efforts to highlight featured products and promotions.
Security:
- Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff.
- Investigate and address any security concerns or incidents.
Reporting and Analysis:
- Generate and analyze sales reports, customer feedback, and other relevant data as requested.
- Provide insights to dispensary management for continuous improvement.
- High school diploma or equivalent; additional education or certifications in cannabis-related fields is a plus.
- Strong customer service, leadership, and communication skills.
- Previous experience in a retail leadership role, preferably in the cannabis industry.
- Knowledge of cannabis products, strains, and industry regulations.
- Physical Requirements: This position may involve standing for extended periods and other physical tasks related to overseeing a retail space.
Note: This job description is a general outline of responsibilities and qualifications and is subject to change based on the needs of the dispensary and applicable regulations
Here, we believe cannabis is the most natural form of medicine, that's why we are obsessed with creating and curating the best cannabis products in the south, using natural and sustainable farming practices, and giving back to our local community. We believe in plants over pills, and using the magic of mother nature to help people feel their best.
As the self-declared Southern ambassadors of weed, we pride ourselves in staying true to our roots as we bring the best the cannabis world has to offer to the places we love most. From our high-tech, high-touch growing practices to our expert extraction methods, we are obsessed with creating and curating the best cannabis offering in the south. Everything we do here is rooted in our desire to cultivate goodness.
Our approach to cannabis is straightforward: good people, good cannabis, good day. The core of our mission is to deliver high quality cannabis products and support and educate our communities on the tremendous healing benefits of this medicinal plant—and it all starts with our People.
We encourage you to explore opportunities with a company whose culture is dedicated to celebrating diversity and is committed to creating an inclusive work environment. We firmly believe that maintaining diversity and inclusion is what contributes to our stellar decision making and increased creativity!
We know we cannot achieve our goals without excellent talent- and so we’re looking for the best, brightest, and most determined individuals in the industry and beyond to join our team at this pivotal moment in history- the end of cannabis prohibition in the United States.
As a vertically integrated multi-state operator in the cannabis space, our company is rapidly growing and building out our Team. From Cultivation and Manufacturing our own products, to Wholesale and Retail, even Accounting, Marketing, Compliance, IT and HR, we have a myriad of opportunities for people to join the Team. Our full-time Team Members are also eligible for generous benefits packages, including insurance, paid time off and holidays, 401K and Employee Resource Groups! We also offer a highly competitive compensation package.
Should you join the Team, you’ll also be able to participate in any one of our Employee Resource Groups, which provide safe space and community for specific groups and cultures. We are excited to see the initiatives in community outreach and social justice work that come from these groups!
We are an equal opportunity employer.
