Zuri Pet Spa and Resort, powered by Best Friends Pet Care, is seeking an enthusiastic and compassionate Lead Customer Service Representative to join our nationally recognized, 100% employee-owned (ESOP) and operated company. We currently operate 70+ locations nationwide and are hiring people who are passionate about delivering outstanding experiences to both pets and their parents.
What You’ll Do
As the Lead Customer Service Representative, you’ll be the first point of contact for our clients—setting the tone for a warm, professional, and memorable experience. Your responsibilities will include:
- Greeting clients with a friendly, upbeat attitude in person and over the phone
- Managing check-ins, check-outs, tours, and guest visits
- Answering calls, emails, and voicemails promptly and professionally
- Booking reservations and updating client records accurately
- Explaining services, policies, and procedures clearly and empathetically
- Proactively resolving client concerns and escalating when needed
- Maintaining a clean, organized, and welcoming front desk environment
- Collaborating with team members to ensure continuity of care
- Promoting additional services such as grooming, training, and enrichment
What We’re Looking For
- 1+ year of high-quality, customer service experience (preferred lead)
- Pet/animal handling experience
- Strong communication, multitasking, and organizational skills
- Comfortable handling dogs on leashes and lifting up to 40 lbs
- Ability to work evenings, weekends, and/or holidays
- High school diploma or equivalent
- A passion for animals and a professional, team-oriented attitude
- Must live within a 25-mile radius of facility
Why Join Us?
- Employee Stock Ownership Plan (ESOP) – 100% company-paid
- Health, dental, vision, life insurance, STD/LTD, and 401(k)
- Paid vacation
- Discounts on pet supplies and services
- Opportunities for growth in a supportive, pet-loving environment
Job Types: Full-time, Part-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Ability to Commute:
- Ladera Ranch, CA 92694 (Preferred)
Ability to Relocate:
- Ladera Ranch, CA 92694: Relocate before starting work (Preferred)
Work Location: In person
