Description
As a Lead Manager, you will be the key point of contact for customers who have expressed interest in our renewable energy solutions. You will handle inbound inquiries from prospective customers, provide crucial information about our products and services, qualify leads, and coordinate appointments for our Energy Consultants. This role is pivotal to our growth, ensuring that every interaction is handled professionally and efficiently.
You will work closely with both the Sales Team and Marketing Team, ensuring that leads are appropriately managed, appointments are confirmed, and the customer experience is smooth and informative. With your passion for customer engagement and sales, you'll play a vital role in expanding Purelight Power’s reach and client base.
Key Responsibilities:
- Engage with inbound leads, providing detailed information on solar energy solutions and available programs.
- Qualify leads by assessing their needs, homeownership status, and solar eligibility.
- Schedule and confirm appointments for Energy Consultants, ensuring efficient use of their time.
- Work collaboratively with the Sales Team and Marketing Team to ensure lead information is accurate and appointments are met.
- Manage the calendar for Energy Consultants, ensuring timely follow-ups and efficient scheduling.
- Track performance metrics, focusing on the quality and volume of appointments set.
- Maintain accurate lead records and continuously update information within our CRM.
Requirements
- Passionate about customer service and sales: You’re driven to help customers by providing them with the best solutions and guiding them through their decision-making process.
- Sales experience: You’ve worked in customer-facing roles (sales, customer service, or similar), and you're eager to grow your sales skills in a dynamic environment.
- Excellent communicator: You can engage and connect with a wide variety of people over the phone, ensuring a positive experience.
- Detail-oriented and organized: You can manage multiple tasks and appointments with ease while keeping records up-to-date.
- Motivated by goals: You thrive on performance metrics and aim to hit targets while maintaining high-quality customer interactions.
Performance Metrics
- You will be evaluated based on the volume and quality of appointments set and confirmed.
- Regular feedback will be provided to support your growth and ensure you’re meeting expectations.
Benefits:
We offer a comprehensive benefits package designed to support the well-being of our employees and their families.
Our benefits include:
-Medical Insurance: We provide competitive medical insurance options, including various plans to meet your specific needs. Coverage includes preventive care, doctor visits, prescription medications, and more.
-Dental Insurance: Our dental options cover routine check-ups, cleanings, orthodontics, and procedures, helping you maintain your oral health.
-Vision Insurance: Our vision plan provides coverage for routine eye exams, lenses, frames, and contact lenses to keep your eyesight in top condition.
Additional benefits may include:
- Life Insurance, Voluntary STD/LTD, FSA/HSA, and other voluntary plans
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
We are committed to providing a benefits package that supports the health, financial stability, and work-life balance of our employees. Join our team and be part of a dynamic company committed to excellence in insulation installation and customer satisfaction!
