Lead Receiving Clerk

Sunseeker Resort Charlotte Harbor is searching for a Lead Receiving Clerk to join our team!

The Lead receiving clerk is responsible for the receiving, storing, rotating, issuing, handling, and delivering of all goods for the company according to company policy while promoting a culture of excellence. Responsible for preparing for deliveries, ensuring all receiving work sheets, inventory requisitions are filed accordingly by vendor delivery schedule.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Provide exceptional service to our internal and external customers by modeling Sunseeker’s expectations to customer service.
• Check all incoming goods against delivery orders and invoices, food specifications and purchase records to ensure that the type, amount, price, and quality of items received and ordered are correct.
• Ensure trucks are clean and free from food debris.
• Inspect food quality at receiving. Anything not up to standard must be approved by the Warehouse Manager
• Weigh all catch weight items, to ensure the weight is accurate
• Conduct random temperature checks on refrigerated/frozen products
• To ensure truck temperatures are taken and recorded on temperature log
• Ensure specifications are verified to be correct. If there are substitutions, communicate to the appropriate buyer(s).
• Establish “Use First” stickers for all applicable products.
• Ensure inventory requisitions are accurate prior to delivery to the requesting department.
• Excellent communication skills, responding to requests and emails timely and professionally
• Ensure loading dock and receiving areas are kept secure, clean, and organized.
• Consistently check product expiration of food and beverage products and alert the Warehouse Manager if something is approaching expiration.
• Ensure all local and corporate policies, rules, internal controls and procedures and safeguards as they relate to the Procurement Department are complied with.
• Understanding quality standards of the hotel.
• Work together with other Warehouse staff to ensure consistent transitions from receiving to storage of products
• Ensure all goods received are delivered to the correct location/holding area.
• Ensure that all non-food and beverage deliveries coincide with an approved purchase order. All deliveries without purchase orders must be researched/ rejected.
• Maintain the highest level of business integrity in dealing with vendors and delivery persons.
• Accept delivery of engineering, retail, spa, and other specialty items and contact originating department for verification and inspection of goods.
• Ensure all deliveries are received at the designated receiving area only.
• Ensure all invoices and/or packing slips are given to Procurement Assistant after check-in.
• Request for credit is filled out for any items refused or damaged and signed by the driver and Receiver
• Inform the Warehouse Manager in the event of any returns, shortages, or no-show deliveries immediately.
• Assist with regular cleaning and re-organization of warehouse storerooms.
• Perform any additional duties that may be assigned
• Bring forward ideas for new services, processes, improved par levels and inactive inventory.
• Continue to learn and be on the forefront of new technology and processes for warehousing sector.
• Ensuring all closing duties are completed
• Operate forklift as needed
• Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas
• Stay abreast of property goals in order to create support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• High School Diploma, GED, or equivalent
• Minimum of two years of supervisory experience in a warehouse or stockroom setting
• Previous hotel experience preferred

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.