Lead Security Guard (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a Lead Security Guard to join our team. In this role, you will take charge of on-site security-related incidents, oversee guard posts, monitor parking lot activity and the shipping yard, and ensure the safety of all employees, contractors and property. You will also lead the response at designated posts when necessary for driver issues, business disruptions and system failures. As Security Lead, you will enforce all company policies and procedures, maintain order during emergencies and ensure a safe working environment through professional leadership and proactive intervention. Applicants must hold a valid driver’s license and a state-issued security guard license. The ideal candidate has a strong working knowledge of security technology systems, including CCTV, access control and Yard Management Systems (YMS).

A day on the job looks like this:

• Supervising and supporting on-site security personnel across all properties and shifts
• Responding promptly to driver complaints, incidents and other yard-related issues
• Acting as the lead responder to disruptions in business operations, including system outages and alarms
• Coordinating and responding to medical emergencies, alarm activations and critical security threats
• Developing and managing guard schedules, shift coverage and timekeeping to ensure adequate site coverage
• Monitoring and managing access control systems and CCTV surveillance across all properties
• Training new and existing guards on the YMS and other security technologies
• Conducting on-site investigations and preparing detailed incident and activity reports
• Enforcing all security policies and procedures consistently and fairly
• Leading in managing confrontations, de-escalating threats and resolving conflicts in a professional manner
• Maintaining a strong security presence while upholding customer service standards
• Observing and reporting incidents to management and appropriate city authorities
• Wearing the required security uniform to remain easily identifiable at all times
• Working in outdoor environments and varying weather conditions regularly

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• High school diploma or GED required, associate or bachelor’s degree in criminal justice or related field preferred
• 3–5 years of security experience, including 1–2 years in a leadership role
• Valid driver’s license and state security guard license required
• AED certification and training in CPR and First Aid preferred
• Ability to drive a patrol vehicle
• Strong knowledge of security systems, including CCTV, access control and YMS
• Exceptional communication, leadership and problem-solving skills
• Ability to stay calm under pressure and lead during emergencies and other high-stress situations
• Required to work overtime when awaiting proper relief and during emergency responses that occur during scheduled shifts, off-hours or weekends
• Physically capable of performing patrols, standing or patrolling for extended periods and responding to incidents

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $25.72 - $27.00 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and to create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers.

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL1