Business Title:
Job Purpose:
Key Responsibilities:
- Life Plan Specialist
Job Purpose:
- To guide and assist prospective residents and their families through the life plan process at ELIM PARK BAPTIST HOME INC, ensuring a smooth and informed transition into our community. This includes providing comprehensive information about our services, amenities, financial options, and contractual agreements, fostering a positive and welcoming experience.
Key Responsibilities:
- Conduct personalized presentations and tours of the ELIM PARK BAPTIST HOME INC community, highlighting the benefits and features of our life plan offerings.
- Build rapport with prospective residents and their families, actively listening to their needs and addressing their concerns about the transition to a senior living community.
- Explain the various contract options, financial implications, and payment structures associated with our life plan, ensuring complete transparency and understanding.
- Collaborate with other departments, such as healthcare, finance, and social services, to provide a holistic overview of the services and support available to residents.
- Manage the application process for prospective residents, including collecting necessary documentation, coordinating assessments, and facilitating communication with relevant parties.
- Maintain accurate and up-to-date records of all interactions with prospective residents and their families, utilizing CRM software or other designated systems.
- Stay informed about industry trends, regulatory changes, and competitive landscape within the senior living market.
- Participate in marketing events and outreach activities to promote ELIM PARK BAPTIST HOME INC and generate leads for potential residents.
- Follow up with prospective residents after initial contact to answer questions, provide additional information, and nurture the relationship.
- Contribute to the overall positive image and reputation of ELIM PARK BAPTIST HOME INC by providing exceptional customer service and fostering a welcoming environment.
Required Education:
Required Experience:
Required Skills and Abilities:
- Bachelor's degree in Social Work, Gerontology, Psychology, or a related field.
Required Experience:
- Minimum of two years of experience working with older adults in a social service or healthcare setting.
- Experience developing and implementing care plans.
- Experience conducting assessments and providing counseling services.
- Experience working with interdisciplinary teams.
Required Skills and Abilities:
- Strong communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of aging issues and resources available to older adults.
- Proficiency in Microsoft Office Suite or similar software.
- Compassionate and empathetic approach to working with older adults.
- Ability to manage multiple tasks and prioritize effectively.
- Strong problem-solving and decision-making skills.
- Ability to advocate for the needs of older adults.
- Ability to maintain accurate records and documentation.
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