Job Title:
Loan Servicing Specialist I
Reports to:
Loan Servicing Manager
Department:
Loan Operations
Job Classification:
Non-Exempt
Direct Reports:
N/A
Main Function Summary:
The Loan Servicing Specialist I is responsible for assisting the Loan Servicing Manager and Loan Operations Department in a variety of critical functions as listed below. This includes the initial review of all new loans, collateral tracking, and the continued servicing, and maintenance of the loan portfolio.
Education and Experience:
- High School Diploma or equivalent
- Authorized to work in the United States.
- Reliable transportation
- Ability to read, write, and speak using the English language.
- Two or more years of banking experience
- Knowledge of MS Excel, MS Word, and Adobe
- Ability to communicate effectively with individuals and groups across the company
- Good interpersonal skills and oral and written communication skills
- Strong organization skills and detail oriented
PREFERRED SKILLS/EXPERIENCE:
- Intermediate or better knowledge of bank processing systems, preferably LaserPro, Jack Henry and Associates’ SilverLake and OnBoard Loans, Synapsys, Xperience, and ProfitStar's Synergy.
- Loan servicing/administration experience
- Problem solving and decision-making skills
- Moderately complex math skills.
- Ability to create written materials.
Job Description:
Essential Duties
- Complete next-day review of new loans. Compare the credit approval to the booked loan in the core system, making corrections as needed. Enter collateral tracking items for all new loans. Document findings on post-closing checklist.
- Track new loans using the Loans in Process Log.
- Monitor LoanOps email box for payoff and loan servicing requests.
- Perform loan servicing functions such as payment corrections, fee reversals, research, error resolution, etc.
- Process incoming and outgoing wires.
- Process return items.
- Process mailed loan payments.
- Prepare invoices as needed.
- Review Notice of Action letters and checklists for adverse loan files.
- Monitor the UCC continuation report, charging and invoicing borrowers as needed.
- File UCC’s, including continuations, amendments, and terminations through Pennsylvania Department of State’s PENN File.
- Review assigned reports.
- Verify final review of the post-closing checklist is complete and update Loans in Process Log. Save image of checklist and associated review documents to the loan record via Bank's imaging system.
- File original loan notes and modifications in fireproof cabinet.
- Monitor incoming mail.
- Assist in reviewing new mortgages and recording them to the county of record.
- Assist in uploading and funding new loans.
- Track and monitor missing items from loan settlements.
- Scan, file, and index loan documentation to Synergy.
- Perform other duties as required.
Environment/Physical Demands:
Environment
- Office environment conditions.
Physical
- Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job
- Ability to perform repetitive movements including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job
- Digital dexterity and eye/hand coordination in the operation of office equipment
- Light to moderate lifting and carrying of supplies, files, etc.
- Capable of learning to use typical office equipment.
- Performing simple to moderately complex mathematical calculations.
Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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