Join our dynamic team at SkyOne Federal Credit Union as a Loan Servicing Specialist II and become an integral part of our mission to enhance our members' financial lives. You'll have the chance to work directly with our diverse member base, offering tailored solutions that truly make a difference. By helping streamline the loan process, you'll be fostering innovation and accountability in the industry. Our commitment to integrity ensures that you can approach your work with confidence, knowing that every interaction is valued and respected. Be part of a culture that celebrates performance and motivates you to grow professionally.
As a key player in delivering exceptional service, you'll witness firsthand the impact of your efforts on our members' financial journeys. Take this opportunity to elevate your career while making a meaningful difference in the community!
YOUR ROLE AS A LOAN SERVICING SPECIALIST II
As a Loan Servicing Specialist II at SkyOne Federal Credit Union, you will play a crucial role within our Loan Servicing team, focusing on delivering exceptional service to our members. Your primary responsibility will be processing a variety of consumer and mortgage loan servicing requests, ensuring each task is completed with accuracy, completeness, and timeliness. You will support both the Loan Servicing and Lending Departments by managing titles on collateral loans, while ensuring compliance with DMV regulations across all 50 states. Additionally, you'll track and monitor collateral protection insurance matters, maintaining the integrity of loan records and reports.
Your expertise in lending practices and legal requirements will enable you to assist both members and internal partners effectively, addressing routine and complex issues with promptness and professionalism, all while adhering to our Credit Union's standards and policies.
ARE YOU A GOOD FIT FOR THIS LOAN SERVICING SPECIALIST II JOB?
To thrive as a Loan Servicing Specialist II at SkyOne Federal Credit Union, you'll need a robust set of skills and expertise in various tools to ensure effective loan servicing. Proficiency in the Dealertrack System is essential for processing title paperwork and managing collateral loans within established time frames. Your ability to deliver quality service will be crucial; responding to support tickets, phone calls, and emails from members and internal partners requires courteous and professional communication. You should be adept at monitoring and reconciling titles, as well as navigating complex transactions with lenders and dealerships.
Attention to detail is key for reviewing DMV documents and resolving any discrepancies. Additionally, your understanding of financial regulations, including the Bank Secrecy Act and fair lending laws, will help maintain compliance. A collaborative spirit is necessary for training team members and adapting to evolving policies and procedures, all while handling multiple priorities with efficiency.
QUALIFICATIONS
- Minimum of 3-5 years direct experience in financial services in consumer and/or mortgage loan servicing, with at least 1 year of DMV processing experience for all states.
- Strong working knowledge of lending products and services, including secured and unsecured loans, auto loans, lines of credit, and credit cards.
- Strong understanding of loan servicing guidelines and regulatory requirements under NCUA and CFPB rules and regulations.
- Strong organizational skills and manages time effectively.
- Attention to detail and ability to multi-task and deal with competing priorities.
- High School graduate.
- Excellent written and verbal communications skills required.
- Proficient in Windows, Word, Excel and Internet.
- A high degree of confidentiality.
- Excellent member service skills.
JOIN OUR TEAM TODAY!
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!
