Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment? If so, please apply today!
We are seeking a client-focused Customer Service Representative to serve as the primary point of contact for our clients. This role ensures seamless communication and execution of services across areas of order management, inventory control, appointment scheduling, and billing. This position will be working onsite in Lakeland, FL.
Key job duties:
Order Management
- Initiate, modify, cancel, and confirm customer orders.
- Adjust orders based on inventory availability and communicate those changes proactively.
- Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery.
- Oversee export procedures, including the preparation of USOA documentation and inspection coordination.
Inventory Management
- Process inventory holds and release requests.
- Manage special day holds and communicate placarding or segregation needs to operations.
- Facilitate inter-customer product ownership transfers.
- Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls.
Billing and Financial Administration
- Generate and format invoices for third-party payment processing.
- Audit billing for accuracy, including accessorial charges and credit memos.
- Reconcile month-end invoices and perform invoice audits.
- Manage collections of outstanding invoices and escalate disputed receivable as needed.
General Administrative Support/Appointment Coordination
- Greet and assist facility visitors in a professional manner.
- Configure customer profiles within the VMS and respond to ad hoc service requests.
- Maintain and update slot schedules via company link, including ad hoc appointment modifications.
- Assign carrier appointments and respond to appointment or load status inquiries.
Qualifications:
- 1-2 years of experience in customer service or logistics operations.
- High school diploma or equivalent; further education in logistics, business, or related field is a plus.
- Experience in logistics or food supply industries preferred.
- Proficiency in Microsoft Office Suite and strong typing skills.
- Familiarity with logistics management software (e.g., Vendor Management System) is a plus.
- Effective communication, problem-solving, and organizational skills.
- Ability to multitask and stay organized in a demanding environment.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
