Manager - Housekeeping

PURPOSE STATEMENT:

A highly organized and proactive Housekeeping Manager needed to lead housekeeping operations across multiple treatment residences and offices within one facility. This leadership role sets the tone for professionalism, accountability, and teamwork while working closely with the Director of Operations to meet departmental goals. The ideal candidate brings experience in team management, operational oversight, and system implementation to ensure quality, consistency, and regulatory compliance. This is a hands-on leadership position that supports a positive team culture and is ready to jump in when needed.

Compensation for roles at Bayside Marin varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, Bayside Marin provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.

Role Location: California

Calculated Hourly Range for role - California: $30 per hour to $35 per hour

• Manage the housekeeping department, including staff scheduling, shift coverage, and time-off coordination.
• Provide professional, supportive, and consistent supervision including onboarding, training, and performance management.
• Conduct regular staff meetings and ensure team members remain compliant (e.g., HealthStream, CPR, First-Aid, TB).
• Foster a respectful, communicative, and team-oriented work environment.
• Act as the escalation point for staff issues, addressing concerns fairly and professionally. Partner with the Director of Operations on performance issues and involve HR as needed for serious or escalated matters.
• Support audit and inspection readiness by overseeing visual tidiness, ensuring compliance with DHCS and CARF standards, and preparing necessary documentation.
• Promote a supportive, development-focused team culture by providing staff with clear expectations, coaching, and opportunities for growth, while holding individuals accountable to high standards of professionalism and performance.

• Oversee daily housekeeping operations across all sites, ensuring consistency, quality, and timeliness.
• Perform regular facility walkthroughs to maintain high standards of cleanliness, functionality, and presentation in client rooms, shared areas, and staff spaces.
• Work with the Housekeeping Supervisor to maintain oversight of linen, cleaning supplies, and equipment inventory.
• Implement systems to monitor usage, minimize waste, and ensure adequate stock levels.
• Ensure all housekeeping practices align with infection control standards, DHCS regulations, and CARF accreditation requirements.
• Standardize cleaning protocols, checklists, and expectations across all facilities.
• Monitor adherence to cleaning schedules and follow-up as needed.
• Facility Aesthetics & Environment: Ensure décor, artwork, furnishings (e.g., pillows, curtains, rugs), and common areas reflect a warm, therapeutic, and professional setting. Coordinate seasonal updates and redecoration projects with the Director of Operations.
• Maintenance & Upkeep: Identify and report damaged furniture or décor and coordinate timely repair or replacement. Monitor appliances and report service needs to the Facility Manager.
• Serve as the primary point of contact for housekeeping-related vendors (e.g., linen services, supply companies).

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bilingual (English/Spanish), preferred but highly desirable.
• High school diploma or equivalent required. Associates, preferred.

• Three or more years’ housekeeping experience in a commercial, clinic or healthcare environment required.
• Experience managing a staff of 5 or more employees, preferred.

• Knowledge of sanitation techniques and equipment operation with training in universal precautions and infection control preferred.
• Must show strong organizational, communication and leadership skills.
• Must show the ability to manage competing priorities while maintaining a calm, professional demeanor.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Valid state driver's license required.
• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.