Manager Information Services - IM Enterprise Service Mgmt

Summary:

The Manager Information Services will manage the implementation, support, lifecycle management and strategy for content within the designated programs. The Manager will assist with the following:

• Train, mentor, and coach IS associates, as well as lead projects and initiatives as assigned.
• Apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems.
• Drive continual process improvement in the delivery of application services throughout CHRISTUS Health.
• Maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions and services, striving to incorporate innovation in a practical, cost-effective manner.
• Ensure that areas of responsibility and projects are within scope and where applicable.

Responsibilities:

• Monitors, manages, and reports day-to-day operations to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible.
• Successfully manages a full workload across multiple-projects, while leading a team of assigned associates.
• Recruits, onboard, train, mentors, and develop direct reports to deliver high quality services.
• Conducts performance reviews for assigned direct reports.
• Manage assigned associate’s time and attendance/payroll.
• May be required to travel to perform duties.
• May be required to work outside of normal working hours.
• May be required to work long hours during critical problems or implementations.
• Other related duties as assigned.

Requirements:

Education/Skills

• Bachelor’s Degrees in Computer Science, Management Information Systems, business or related field
• Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets.
• Strong knowledge of major healthcare information system(s).

Experience

• 3+ years of experience in Information Technology leadership role.
• Experience in providing and managing customer support in a highly matrixed organization.
• Ability to work on multiple and complex projects.
• Ability to consistently demonstrate positive communication style, strong critical thinking skills and a creative and collaborative approach to problem solving required.
• Adaptable and flexible style, ability to work if dynamic environment.
• Excellent written and oral communication skills including presentation skills.
• Excellent resource management including resource projection and budgeting skills.
• Ability to work in a collaborative way across a diverse, geographically, and culturally, organization.

Work Type:

Full Time