About the Role
OpenLoop is looking for a Manager, Launch Support to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for the critical post-implementation, pre-launch phase of all new client engagements. This role oversees the planning, execution, and continuous improvement of launch operations to ensure every client program is configured accurately, handed off smoothly, and activated on time.
You will also lead the launch of complex, cross-functional initiatives — including alternative therapies and specialty programs — requiring deep collaboration with technical, operational, and client-facing teams. This is a high-impact role that requires both strategic leadership and operational execution.
What You'll Do
- Lead and develop a team of Launch Support Managers responsible for client program readiness and launch execution.
- Oversee the full lifecycle of the launch phase from implementation handoff through client go-live, ensuring quality and efficiency across all engagements.
- Audit and approve platform configurations, workflows, and integrations to ensure launch-readiness and mitigate risk.
- Own cross-functional coordination across Sales, Clinical Operations, Patient Support, Technical, Compliance, and Customer Success teams to manage timelines and deliver successful client launches.
- Drive special initiatives, such as alternative therapies and specialty launches, by partnering with product and implementation teams to support scalable, client-ready workflows.
- Establish and improve launch processes, identify operational gaps, and implement system-level solutions to drive consistency and efficiency.
- Develop and maintain team documentation, playbooks, and internal tooling to support scalable launch operations and knowledge sharing.
- Serve as the escalation point for issues during the pre-launch phase, ensuring resolution and alignment with internal teams and client expectations.
- Contribute to strategic planning around launch capacity, resource needs, and cross-functional alignment to support business growth.
- Mentor and coach team members, fostering a culture of accountability, ownership, and continuous improvement.
- Other duties as assigned.
Who You Are
- Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field.
- 5+ years of experience in project management, implementation, or operational leadership, with at least 1–2 years in a people management or team lead role.
- Proven ability to lead cross-functional projects and teams in complex, fast-paced environments.
- Strong understanding of platform configuration, integration workflows, QA, and operational readiness.
- Experience launching new programs or products in healthcare, SaaS, or health tech strongly preferred.
- Excellent communication skills with the ability to engage effectively across both technical and non-technical stakeholders.
- Detail-oriented with a systems-thinking mindset and strong process improvement capabilities.
- Familiarity with tools like Jira, Asana, Salesforce, and documentation platforms (e.g., Confluence, Notion).
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Our Benefits
In addition, for salaried positions you would also be eligible for:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Sound like a good fit? We’d love to meet you.
