Title: Partner Support Manager
Location: Dayton ,OH
Email resume: [email protected]
DescriptionPartner Support Manager Location: Dayton, OhioA high-impact leadership opportunity is available for an experienced professional in automation and robotics. As Partner Support Manager, you'll lead a team of six application technicians and engineers to strengthen partner relationships, drive a new revenue-generating support model, and deliver best-in-class customer satisfaction. This hands-on role combines escalation management, strategic innovation, and operational excellence in a fast-moving technical environment.Primary ResponsibilitiesQualifications & Ideal ProfileNote: Sponsorship is not available for this position. Preference will be given to candidates based in or near the Greater Dayton area. Relocation may be considered for a standout applicant.Why This Role Stands OutInternal:Onsite roleTravel less than 30% just trade shows etc., no installations or weekly trips, extremely rare they would have to ever work on a weekend.Must haves:Degree: Bachelor in Engineering is preferred. If Bachelors is in something else their experience needs to be engineering/robotics, and really would like someone that has helped develop or run a revenue generating program. (Pay for training, pay for onsite support etc) Exceptional leadership abilities
- Build & Lead a Fee-Based Support Model Design and launch a scalable pay-for-service support structure, clearly delineating billable versus included service offerings to create new revenue streams.
- Manage Customer Escalations Take ownership of daily escalations from distribution and integration partners. Prioritize critical issues and deploy team resources efficiently to resolve problems with urgency and care.
- Direct Customer Engagement Actively support distributors, integrators, OEMs, and high-value clients. Develop long-term relationships to promote satisfaction and business growth.
- Operational Strategy & Efficiency Improve workflows and support operations using technology-driven solutions. Identify gaps and execute process improvements across the team.
- Team Development & Leadership Coach and mentor a talented technical team. Drive individual and team performance through thoughtful guidance, formal reviews, and collaborative culture-building.
- Proven background in field support, product support, or deployable service management (e.g., Application Engineering Manager)
- Bachelor’s degree in Engineering or relevant technical discipline preferred
- Minimum of 5 years in robotics/automation industry, ideally with field-facing responsibilities
- Strong people leadership and customer-facing escalation experience
- Hands-on expertise with robotic programming (Yaskawa, Fanuc, or Kawasaki preferred)
- Demonstrated success in building service-based business models
- Adaptable, strategic thinker with strong interpersonal and communication skills
- Direct collaboration with an exceptional leadership team
- Opportunity to shape a new revenue stream with high visibility across the organization
- Significant room for career growth and expansion
- Competitive compensation and performance-based bonuses
- TypeFull Time
- Experience Requirements (Years)5-25
- Work ModelOn Site
- Seniority LevelMid Senior Level
- LocationDayton, OH, USA
- Recruit FromRegional
Email: [email protected]
Job Type: Full-time
Pay: $110,000.00 - $120,000.00 per year
Work Location: In person
