Search suggestions:

hiring immediately
part time
full time
front desk
warehouse
non profit
remote work from home
all
receptionist
phlebotomist
work from home
hotel
remote
Wichita
United States
Houston
Dallas
Oklahoma City
Cincinnati
Kansas City
Edmond
San Antonio
Salt Lake City
Charlotte
Tulsa
Grand Rapids
New Orleans
Chicago
Apply

Manager, Member Services (Medicare)

Molina Healthcare
$77,969 - $128,519 a year
Lincoln County, Nebraska
Full time
5 days ago
JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers.

Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences.

KNOWLEDGE/SKILLS/ABILITIES

Manages member services operations.

Ensures compliance with state and regulatory requirements.

Identifies new opportunities for process development.

Develops and implements interventions to address deficiencies and negative trends.

Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and the general public.

Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.

Provide technical expertise to co-workers and handles elevated calls

Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public

Assists agents with questions and escalated calls. Recognizes trends and patterns in call types and engages leadership with suggested solutions.

Achieves individual performance goals as it relates to call center objectives.

Assists with training needs of employees as needed.

Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.

JOB QUALIFICATIONS

Required Education

Bachelor's Degree or equivalent combination of education and experience

Required Experience

5-7 years

Preferred Education

Graduate Degree or equivalent combination of education and experience

Preferred Experience

7-9 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $128,519 / ANNUAL
Save Apply
Report job
Other Job Recommendations:

Medicare Specialty Coordinator

Yakima Neighborhood Health Services
Yakima County, Washington
$26 - $30 an hour
  • Master’s or Bachelor’s Degree in a social service or...
  • Provide or facilitate in-clinic or outside referrals as...
3 weeks ago

Medical Assistant, Medicare Advantage Only Department - Bellingham, WA

Optum
Bellingham, Washington
$22 - $30 an hour
The Medical Assistant performs a variety of back office activities to assist providers in conducting quality clinics, including...
5 days ago

Medicare/Health Account Executive

Your-Policy
Kent County, Michigan
$50,000 - $60,000 a year
  • Build and maintain strong relationships with existing...
  • Generate leads through various channels, including...
1 week ago

Captive Medicare Insurance Agent

Murdock Insurance Group
Lexington County, South Carolina
$50,000 - $70,000 a year
  • Educate seniors about their Medicare coverage options in a...
  • Generate and follow up on leads (company-provided and...
1 week ago

Medical Assistant/Medicare Coordinator

Be Well Primary Health Care
Tarrant County, Texas
$16 - $21 an hour
  • Review charts a day prior to see if patients are eligible...
  • Respond promptly to patient’s calls, emails, or encounters...
1 week ago