Manager of Routes

The Manager of Routes oversees Operations Supervisors and works in coordination with Dispatchers to assures all routes are completed efficiently and in compliance with our industry standard-setting safety procedures. This role reports directly to the Operations Manager with dotted line accountability to the Field Operations Manager. This is a full-time, exempt position with an overnight schedule starting anywhere between 8pm and 2am, working alternating weekends, depending on business needs.

The Manager of Routes provide support, direction, mentoring, and training to the Operations Supervisors in a defined geographic region. Manager of Routes uphold ACES/IWS’ safety and compliance standards, and our Core Values while maintaining the efficiency of our processes. Driving a company vehicle, our Route Managers help ensure that ACES/IWS clients receive unparalleled service in a safe and efficient manner.

• Lead Operations Supervisors to ensure their Drivers exceed productivity goals and expectations for all routes.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Understand and provide leadership to communicate safety goals and achieve safety objectives.
• Work to remove unsafe conditions or situations from drivers’ routes.
• Work with the sales team to identify and eliminate any unsafe conditions for new or existing customers, seeking service alternatives where appropriate.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee safety and accident prevention initiatives to minimize accidents and injuries, ensuring a safe and productive work environment while implementing and maintaining an effective safety program.
• Demonstrates best practices to instill a culture of safety and exhibits a personal commitment to safe operations.
• Observe Operations Supervisors on the road and coach them to correct safety problems on the scene while documenting violations.
• Document and maintain records required by regulatory agencies such as the Department of Transportation (DOT).
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Perform route vehicle inspections.
• Conduct on-the-scene incident/accident investigation; assist drivers in preparing accident reports, and safety violations documents.
• Conduct daily shift safety briefings at company depots.
• Perform other duties as assigned.

• Effectively handle employee grievances and conduct investigations related to union contracts.

• 5+ years of experience in transportation supervision or similar lead role.
• Proficient knowledge and understanding of DOT rules and regulations.
• Extensive knowledge of New York City roads and highways for route planning and support.
• Current Driver’s License and no disqualifying violations on MVR.
• Must be able to read, write, and speak English fluently.
• Intermediate Word and Excel skills for correspondence and reporting duties.
• Intermediate MS Outlook skills for regular daily communication with coworkers and departments
• Intermediate verbal and written communication skills.
• Willingness to be flexible with schedule start and end times.
• Be open and honest with team and manager on all levels.
• Desire to learn, grow, and build your capacity to improve yourself and your team.
• Must be able to work outdoors in all kinds of weather.
• Proven experience in managing labor relations in a unionized environment.
• Must have computer skills with the ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone and 2-way devices.
• Must have desire and ability to learn the company’s software applications (samsara, tower, routeware, Power BI, SharePoint, etc.).

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.