Manager of Virtual Practice and Operations

Job Description Summary

The Manager of Virtual Practice and Operations directly reports to the Telehealth Director of Operations and indirectly reports to the Telehealth Administrator and Executive Medical Director. This position also works very closely with the other Center for Telehealth leaders and operational management teams for service operations. Responsible for management and administrative support of the virtual care provider practice including business operations, financial management, quality management, and human resource management in close collaboration with other Center for Telehealth operations leaders as well as the centralized medical staffing office. In addition to strong analytical and administrative skills, this role requires excellent interpersonal relations with virtual care providers to optimize provider experience and operational efficiency. The Manager of Virtual Practice and Operations will also lead special projects relating to virtual service expansion.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004459 CHSCorp - Telehealth - Psych

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Job Description

The Manager of Virtual Practice and Operations directly reports to the Telehealth Director of Operations and indirectly reports to the Telehealth Administrator and Executive Medical Director. This position also works very closely with the other Center for Telehealth leaders and operational management teams for service operations. Responsible for management and administrative support of the virtual care provider practice including business operations, financial management, quality management, and human resource management in close collaboration with other Center for Telehealth operations leaders as well as the centralized medical staffing office. In addition to strong analytical and administrative skills, this role requires excellent interpersonal relations with virtual care providers to optimize provider experience and operational efficiency. The Manager of Virtual Practice and Operations will also lead special projects relating to virtual service expansion.

Requirements (Education, Work Experience, Licensure, Registry &/or Certifications)

Master’s degree in business administration, health administration, or related field with three (3) years of experience in a position of financial, operational, and/or leadership responsibility in a health care setting is required. Knowledge of budgeting, operations, labor management, and satisfaction performance reporting systems and methodologies required. Understanding of medical practice regulatory requirements, effective compliance assurance methods, and contract negotiation, is desired.

Strong project management and interpersonal skills required. Proven ability to research, gather, synthesize and organize information to produce concise reports using various resources. Must be proficient in the use of spreadsheets, including pivot tables for data analysis, and have excellent oral and written communication skills. Position must use discretion in handling a wide range of confidential information. The ideal candidate remains comfortable in a fast-paced environment and confident leading through uncertain and complex situations.

Additional Job Description

Master’s degree in business administration, health administration, or related field with three (3) years of experience in a position of financial, operational, and/or leadership responsibility in a health care setting is required.

Knowledge of budgeting, operations, labor management, and satisfaction performance reporting systems and methodologies required. Understanding of medical practice regulatory requirements, effective compliance assurance methods, and contract negotiation, is desired. Strong project management and interpersonal skills required. Proven ability to research, gather, synthesize and organize information to produce concise reports using various resources. Must be proficient in the use of spreadsheets, including pivot tables for data analysis, and have excellent oral and written communication skills. Position must use discretion in handling a wide range of confidential information. The ideal candidate remains comfortable in a fast-paced environment and confident leading through uncertain and complex situations.

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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