Job Title: Marketing Software Support Specialist
Work Location: Remote Position for persons residing in the Southeastern Area of US
Job Status: Full Time – Exempt – Annual Salary range $72,000 to $75,000
Office Hours: Monday-Friday 8am-5pm Benefit Class: 3
Travel Requirements: Possible 1-2 trips per year within the US
Department: Marketing
Reports to: Vice President Marketing
Primary Responsibilities:
The Marketing Software Support Specialist is a client-facing role that is critical to the success of our franchisees, providing hands-on support for software platforms and digital marketing initiatives. The Marketing Software Support Specialist will be a proactive problem-solver with a strong understanding of Zoho applications and of Google Ads, with excellent interpersonal skills and a passion for helping others succeed, while ensuring that system standards and brand integrity are maintained.
Core Competencies
· Alignment with AMADA Senior Care’s Mission Statement and Core Values.
· Ability to be proficient in all Marketing software platforms.
· Job knowledge – Organizational skills – Follow through – Analytical skills – Teamwork – Communication – Project Management
Essential Functions:
- Franchisee Support:
- Serve as the primary point of contact for franchisees needing assistance with Zoho CRM, other Zoho applications (Campaigns, Social, Analytics, etc.), and Pay-Per-Click ads (Google Ads and CallRail).
- Troubleshoot and resolve technical issues related to CRM workflows, email campaigns, form integrations, and data tracking.
- Provide high-touch support and training via Zoom, phone, and email, ensuring franchisees understand and can effectively use our marketing tech stack.
- Software and Technical Implementation:
- Assist with onboarding new franchisees to Zoho tools and related digital marketing software.
- Help maintain and improve Zoho configurations, including workflows, dashboards, and automations.
- Light Coding & Technical Tasks:
- Modify HTML/CSS within landing pages, emails, and web forms as needed.
- Collaborate with developers or IT as needed to escalate and resolve issues.
- Documentation & Process Improvement:
- Create and maintain knowledge base articles, how-to guides, and training materials.
- Identify recurring issues and propose long-term solutions to streamline franchisee support.
Qualifications and Skills:
- Required:
- 2+ years of experience in a software support or technical customer service role.
- Strong working knowledge of Zoho CRM and at least one other Zoho application.
- Experience with PPC platforms (Google Ads preferred).
- Familiarity with CallRail or similar call-tracking platforms.
- Excellent communication and customer service skills with a high degree of empathy and patience.
- Preferred:
- Experience in customer support, preferably with franchise or multi-location business models.
- Light coding knowledge (HTML, CSS, or JavaScript).
- Prior experience working with marketing teams or digital marketing tools.
Key Competencies:
- Effective communicator and confident trainer
- Strong problem-solving and troubleshooting abilities
- Highly organized with attention to detail
- Comfortable navigating multiple software platforms
- Ability to translate technical information for non-technical users
Why Join Us?
As a key member of our marketing department, you’ll play a pivotal role in equipping our franchisees with the tools and knowledge they need to succeed. We offer a collaborative, mission-driven culture where your work directly impacts the growth and performance of our national brand.
Employee Benefits
100% premiums paid for the employee on certain plans for medical, dental, vision, life insurance, long and short term disability and an EAP. HSA, FSA, DFSA and CalSavers. We offer a generous PTO, Sick Time and paid Holiday program. Group activities and team building events.
Job Type: Full-time
Pay: $72,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Marketing : 2 years (Required)
- Zoho CRM: 2 years (Required)
- Google Ad Manager: 2 years (Required)
- CRM software: 2 years (Required)
- PPC Campaign Management: 2 years (Required)
Language:
- English (Required)
Work Location: Remote
