Inexperienced applicants will not receive consideration for this posting, but are welcome to check back for future postings.
Shift: Days (Primarily 8a-5p)
- Required to rotate a late-night Monday or Tuesday each week, hours will be scheduled between 8a-8p.
- May be required to rotate a half-day Saturday 1-2 times per month between September and May.
Company Information
Pediatric Healthcare was established in 1998, has earned Patient Center Medical Home (PCMH) recognition, and is entirely devoted to the health and well-being of children. Our providers and team members work closely together to provide high-quality pediatric care to patients ranging from newborn to 18 years-old.
PHC team members are pushed to explore and work at the top of their skill sets and those who are up for a challenge have access to more challenging work. We create opportunities for fun in our daily work and though busy, the workday goes by quickly.
Learn more by visiting: phckids.com
Job Summary:
Under the direction of providers and the Manager, HR & Operations, Triage Coordinator, and Providers, the Triage Medical Assistant uses critical thinking and clinical knowledge to provide compassionate patient-centered pediatric care, phone triage, and care coordination.
Essential Duties and Responsibilities:
- Reports to work on time, as scheduled.
- Contacts patients/caregivers regarding care follow-up, treatment plans and test results
- Triages incoming phone calls and/or patient concerns
- Assists with care coordination
- Troubleshoots and revises clinical processes in collaboration with other clinical team members
- Follows Barton Schmitt triage protocols
- Assesses symptoms, severity and appropriately triage to home self-care, office or emergency care.
- Educates patients and parents about diagnosis, treatment and reasons for concern
- Educates patients on COVID-19 testing timelines, quarantine and
- Coordinates patient's needs and identify resources.
- Provides emotional support to patients and parents.
- Completes paperwork and documentation necessary for rendered care
- Manages prescription refills adhering to office principles
- Assists clinical and front staff.
- Maintains knowledge with lab processes.
- Completes patient forms and write letters
Medical Records and EMR Preparation:
Identifies and reviews immunization records in MCIR and EPIC.
- Locates and merges old records from filing (or parent) for new patients
- Locates, merges, and/or reviews specialist medical records for existing and new patients
- If new patient with no immunization records, obtains releases from parent to request records, contact previous health care center to obtain immunization records via fax
- Empties provider "out" baskets periodically throughout the day
- May assist with scheduling same day sick call and some well visits as needed during the day
Competencies
Must demonstrate the knowledge and skills necessary to consistently provide care appropriate for the age of the patient and the significance of their concern.
- Excellent oral and written communication skills
- Excellent information collection and documentation skills.
- Proficient with email, EMR, and general computer skills
- Must be kind, honest and reliable.
Required Education and Experience
- High school diploma or GED
- Previous medical assistant and triage experience in an outpatient clinic
Preferred Education and Experience
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA), preferred
- BLS certification preferred
- Experience with Electronic Medical Records (EMR)
- Previous Triage experience
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles, toxins or caustic chemicals, and exposure to infectious diseases.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Work Location: In person
