Office Coordinator
General Summary:
The Office Coordinator receives patients into the health care delivery team, ascertains their needs, schedules appointments, and answers the telephone. Performs patient billings to facilitate projected goals for days in accounts receivable.
Employment Status: Hourly Employee-FSLA Non-Exempt Status
Duties and Responsibilities:
1. Processes and enters patient demographic information within the EMR.
2. Verifies all patient insurance eligibility prior to visit.
3. Posts all payments received in clinic to patient accounts.
4. Generates end of day report for clinic and reconciles daily information.
5. Completes daily deposit for bank.
6. Maintains accounts receivable database for completeness and accuracy of patient information.
7. Answers phone and greets patients courteously.
8. Scans patient information into electronic medical record.
9. Order office supplies.
10. Place building maintenance orders to insure all equipment runs properly.
11. Insure that all controlled prescriptions are given to correct patients/parents.
12. Disburse and maintain accuracy of petty cash.
13. Call all patients to remind them of next day appointments.
14. Performs other duties as assigned.
Knowledge, Skills, and Abilities:
1. Knowledge of medical business office procedures.
2. Knowledge of coding and insurance reimbursement practices.
3. Knowledge of patient accounting systems and computer data entry.
4. Ability to prioritize and use independent judgment/decision making.
5. Knowledge of organizations policies and procedures specific to patient accounting principles.
6. Excellent verbal and written communication skills in English. Ability to speak Spanish prefered.
Qualifications:
1. Must have High School diploma or equivalent.
2. Medical experience preferred.
3. Notary Public
4. Adaptable, pleasant personality, clerical skills, and must be cooperative and sensitive to the needs of patients.
Typical Physical Demands:
Work is performed in a normal office environment. Involves frequent contact with staff, patients and the public. Work may be stressful at times, and may require occasional evening and weekend work.
HIPAA Disclosure:
This position has access to systems and/or services that contain protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996. Additionally the position ensures and adheres to strict confidentiality when handling patient information, according to the HIPAA Privacy Act and supporting GAPHC policies and procedures.
Job Type: Full-time
Pay: $13.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Medical receptionist: 2 years (Required)
- patient accounting systems and computer data entry: 2 years (Preferred)
- EMR systems: 1 year (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Certified Notary Public (Preferred)
Ability to Commute:
- Douglas, GA 31533 (Required)
Work Location: In person
