The Medical Receptionist is responsible for ensuring all patients are checked into the system efficiently, promptly, and courteously to ensure superior customer service and an A+ Patient Experience.
Essential Functions
- Greet incoming patients/vendors and direct them to the appropriate area.
- Patient check-in, which includes ensuring patients receive appropriate forms, copying/scanning any necessary documents into the system, and relocating patients to the correct waiting area.
- Distribute exam prep and provide instructions to patients for proper dosage as needed.
- Assist patients, when necessary, to their waiting area and/or as they leave the facility.
- May require scheduling patients, ordering outside reads, and burning CDs after 5:00 pm.
- Answering incoming calls to The Radiology Clinic as necessary in an efficient and courteous manner.
- Collect patient’s co-payment and deductible amounts.
- Afternoon shift is required to make call reminders to patients other than CT, MRI, and PET after 5:30 pm.
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practice confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements.
Knowledge & Skills
- The ideal candidate would be well-rounded and have extensive knowledge and understanding of Medical Receptionist duties in a medical office.
- Medical Industry Experience a plus.
- Superior problem-solving skills.
- Experience in and a strong understanding of best practices for patient check-in to ensure smooth patient flow from initial check-in to the exam.
- Strong ability to multi-task.
- Detail-oriented.
Education
- High School graduate or equivalent
- 1-2 years in patient check-in or medical records preferred
Computer Skills
- Advanced skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
- Knowledge of e-mail/scheduling software applications.
Physical Work Demands
- Able to sit and work at a computer keyboard for extended periods of time.
- Able to stoop, kneel, bend at the waist, and reach on a daily basis.
- Able to perform general office administrative activities: copying, filing, delivering, and using the telephone.
- Able to lift and move up to 25 pounds occasionally.
- Requires normal, correctable vision, speaking, and hearing.
Other Work Demands
- Regular and on-time attendance.
- Occasional travel by conventional means, including aircraft, motor vehicles, and the like, within the region and to other locations as required.
- Strong presentation skills.
- Strong organizational and time management skills.
Note: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed above are representative of the knowledge, skill, and/or ability required. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
The Radiology Clinic is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees, and will make reasonable accommodation when necessary.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Medical Specialty:
- Radiology
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Work Location: In person
