Meeting & Special Event Assistant – Job Description
The Meeting & Special Event Assistant provides administrative and operational support to the Meetings & Special Events team, ensuring seamless execution of group programs and events while delivering exceptional client service. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, deadline-driven environment.
Responsibilities include:
- Maintain accurate event details in Delphi and Opera, including BEOs, group resumes, banquet checks, billing, deposits, and reports for proper forecasting and record keeping.
- Assist in the planning, coordination, and execution of meetings and special events, supporting MSE and Catering Managers with BEO creation, amenities, group resumes, client services, room and event space inspections, and vendor communication.
- Distribute BEOs, departmental mail, reports, and key updates to ensure smooth interdepartmental communication.
- Act as a point of contact for clients by answering phones, emails, and inquiries, providing accurate information on hotel services, policies, and daily events, and addressing guest concerns or requests with professionalism.
- Cross-support other Sales & Catering assistants as needed, ensuring consistency and collaboration across departments.
- Prepare and distribute meeting minutes, maintain filing systems, and oversee general office organization and supply management.
- Coordinate with Accounting for deposits, billing, and event-related financial records.
- Support overall departmental goals by assisting with continuous improvement initiatives and completing additional tasks as requested by management.
- Uphold Forbes and brand standards of guest service by setting a positive example, empowering colleagues to provide excellent service, and continuously seeking ways to improve service performance.
Job Type: Full-time
Pay: $31.00 - $33.23 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Work Location: In person
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