MG Patient Service Spec

Summary:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day-to-day operations in the Brown Health Physician Group. The Patient Service Specialist must maintain a professional positive manner when talking with patients in person over the phone or via email.

KEY RESPONSIBILITIES:

Answers calls and routes telephone calls appropriately; takes messages followed with each message ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.

• Provides a high level of customer service to all new and existing patients in the practice.
• Accurately documents patient information to appropriate EMR.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follow scheduling notes and direct schedules of patient visits in other Brown University Health practices as advised.
• Perform pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines.
• Schedules for specialty appointments/testing as required.
• Performs work in EMR as directed and per practice need.
• Responsible for informing the manager of administrative supply needs or assisting with ordering.
• Follow up with providers on missing information and create claims in the EMR.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to Brown University Health policies. Always adhere to HIPAA policy to ensure patient confidentiality.
• Performs other duties as requested.

REQUIRED QUALIFICATIONS:

• One to three years as a medical secretary preferred.
• Commitment to outstanding customer support is essential.
• Excellent communication and interpersonal skills required
• Experience with EMR is strongly preferred. (Athena/EPIC)
• Experience with Microsoft Office Word Excel and Outlook preferred.

EDUCATION:

High School Diploma or equivalent required.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.