Operations/Office Manager
Do you have a strong desire to create order out of chaos? Do you have such natural organizing skills that your friends and family call on you to help keep them organized? Are you the kind of person who thrives on being the go-to person who can manage a project from start to finish and achieve the goal without losing track of the small details? Do you enjoy working with baby boomers and seniors?
If so, then join our team. A Senior Relocations of NW Ohio specializes in helping Baby Boomers and Senior Citizens downsize their current living situation. We are a company that is focused on doing all our duties with compassion and professionalism towards both our client and their family members.
Fire Storm Moving and Storage is currently seeking a qualified candidate who would like to work from the office and home (with some hours in the community at meetings or events) to manage the business with daily operation needs, customer service, billing/invoicing/accounting, human resources, and marketing. Although this position is a split between office & home-based one, the candidate must be in the Findlay area, as in-person meetings, duties and training will periodically take place inside the office.
Skills/Competencies:
- Work independently and effectively prioritizes projects and tasks
- Manage time and complete tasks efficiently and according to timeline, and to effectively coordinate coworkers and vendors in doing the same
- Establish and maintain positive and effective working relationships with clients, coworkers, contractors, marketing team and vendors
- Acute attention to detail and highly organized
- Dedication to acute customer service skills
- A passion for solving problems from beginning-to-end. An eagerness to find solutions.
- Open-minded and non-judgmental attitude toward clients with organization challenges: Able to work with a wide variety of different people and personalities
- Assessment skills including the ability to ask appropriate questions and identify clients’ needs, values, and goals Maintain a calm, patient, professional tone in chaotic or stressful situations
- Thrive when faced with multiple challenging projects and demonstrate creative problem solving Inspire confidence by taking charge of a situation, focusing on solutions, being proactive and willing to roll-up sleeves and get the job done
- Demonstrate leadership, professionalism, integrity, honesty, and a strong work-ethicEssential Duties and Responsibilities:
- Provide daily operational organization and customer service support to fulfill the needs of the business. Answer all incoming calls and resolve customer service-related issues
- Schedule moving teams, cleanout staff, and storage personal and assure we are getting enough staff to the Scope of Work
- Communicate and coordinate with other parties involved in move process
- Keep track of client invoicing for billing and payment
- Working with our bookkeeper to assist with general bookkeeping for business, responsible for cash flow management (accounts receivable) Update referral tracking spreadsheet
- Attend industry networking events when asked
- Call on potential new business
- Interview, hire and process all incoming employees
- On-going human resource maintenance of employees (including but not limited to: scheduling annual reviews, assuring employees are compliant with HR standards/requirements)
- Work with Marketing Manager to create new Social Media articles and avenues
- Managing/coordinating and providing daily support to field team
- 40hrs/week with schedule: M-F 8am-4pm (some calls, texts, emails outside of these hours)
- Education and Experience:
- Minimum 3 years of office management work experience including payroll, HR & accounts payable. Minimum 1 year of experience working in the senior service industry
- Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities for the position.
- Tech savvy; able to use computer systems while in conversation with a client on multiple CRM programs we use for the businesses.
- Preferred experience with Google Suite, QuickBooks, task management and time keeping systems.
- Experience in organizing, customer service, and/or project management
- Social Media Marketing experience
Compensation:
- Starting salary $45,000 annually (with performance bonuses)
- 2-week paid vacation (starts accruing after 90 days of employment
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Findlay, OH 45840 (Preferred)
Ability to Relocate:
- Findlay, OH 45840: Relocate before starting work (Preferred)
Work Location: In person
