This Network Support Analyst will assist the Network Administrator will be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems.
Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability.
This position will play a key role in supporting and enhancing the dynamic tech infrastructure at the Little Rock Convention & Visitors Bureau (LRCVB)! As a vital part of our team, you'll be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems. You'll work directly with the LRCVB Network Administrator to assist with core network hardware and software installations and upgrades, reporting, and supporting everything from high-speed Wi-Fi to innovative digital signage and state-of-the-art security monitoring systems. This is your chance to make a real impact while maintaining and optimizing the technology that keeps LRCVB running smoothly!
Minimum Qualifications
Associate’s degree in Computer Science, Information Technology, Network Engineering or a related area, and three (3) years of related experience in maintaining network connected devices and systems or related area and three (3) years of experience in the maintenance and repair of voice and data communications (VoIP) networks, two (2) years of experience in IP addressing, TCP/IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. Equivalent combinations of relevant education, certification and experience will be considered.
Skill Matrix:
- Experience maintaining network connected devices and systems Required 3 Years
- Experience maintaining voice and data communications (VoIP) networks Required 3 Years
- Experience in IP addressing, TCP/IP, and Windows OS on workstations and servers Required 2 Years
- Experience with protocols for SIP and PRI trunks Required 2 Years
- Network+ Certification from the Computing Technology Industry Association (CompTIA) Highly desired
- Aruba Certified Mobility Professional or Expert (ACMP/X) Nice to have
- Aruba Certified Switching Professional or Expert (ACSP/X) Nice to have
- Aruba Certified Design Professional or Expert (ACDP/X) Nice to have
- Cisco Certified Network Associate (CCNA) Nice to have
- Cisco Certified Network Professional (CCNP) Nice to have
